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— Most researches focus and suggest Database and Data Warehouses to manage and manipulate organizational knowledge, although both are more suited for running data and information. Hence, they lack the basic constructs required to manipulate knowledge. This research introduces a framework for a new type of Knowledge Base (KB), which refers to as a Software Service Supply Chain Knowledge Base CLOUD (SSSC KB CLOUD) framework. SSSC KB CLOUD framework provides and explores the infrastructure for manipulating knowledge during the developmental process of Software Service Supply Chain (SSSC). Also, it explores the main technical components of the SSSC KB CLOUD and shows how these components integrate and work together to achieve the main aims of SSSC KB CLOUD. The proposed framework shows the life cycle of knowledge in SSSC. It highlights the source of knowledge in SSSC and how it passes the SSSC KM process for sorting and refining. Then, it suggests a SSSC KB CLOUD framework to store and manipulate this knowledge. Finally, it provides the SSSC experts with an interface to access and retrieve knowledge from the SSSC KB CLOUD. The SSSC KB CLOUD consists of four components: Knowledge Cloud Management System (KCMS), Prior Projects Knowledge Marts (PPKM), Experts’ Base (EB), and SSSC Group Formation CLOUD. KCMS provides a management system of SSSC KB CLOUD, while, PPKM is considered a knowledge repository of the knowledge captured during the development of projects, it also stores and holds all the retained SSSC knowledge. Moreover, EB stores and holds the SSSC experts’ details, including the area of expertise, experience, education, etc. Thus, SSSC KB CLOUD holds the experts’ details and records in its EB. Given the previously mentioned components, the SSSC KB CLOUD framework suggests SSSC group formation CLOUD, a new functionality of forming a new SSSC experts’ group to work and complete the new client project.

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t— The paper introduces a new software called Software Service Supply Chain Knowledge Base CLOUD (SSSC KB CLOUD). The software provides a novel solution for knowledge capture and sharing during the development of the clients’ software projects. The main aim of this software is to facilitate sharing, transferring, retrieving, and retaining of knowledge among the experts’ group who are engaged in the different phases of the software development process. The software also provides a comprehensive management tool for daily work and tasks. It provides functions and abilities to ensure effective communication, search, and knowledge retrieval. In addition, the proposed software forms the group of experts who will complete and work on the new project and provides a mechanism to perform monitoring, reporting, tracking, and knowledge mining. The research also conducts quantitative testing to confirm the software’s functionality and efficiency; a questionnaire was welldeveloped and distributed among users in two different settings: three universities and a software company, then data was collected, and results were verified on whether the software improved the overall business productivity and knowledge externalization.