É sabida a importância de novos cenários de aprendizagem para a formação do profissional de saúde. A partir da interação da universidade com regiões de vulnerabilidade de Santos-SP, e seus serviços, foi criado o projeto de extensão universitária "A potencialização da capacidade de ação dos agentes comunitários de saúde" como um espaço de escuta e elaboração de vivências para os agentes comunitários de saúde (ACS) de uma dessas regiões. O objetivo deste artigo é dar visibilidade a condições de trabalho dos ACS por meio dos diários de campo produzidos durante o projeto de extensão universitária. Trata-se de uma análise dos registros feitos pelos estudantes na perspectiva de dar voz à experiência e à percepção dos ACS sobre seu trabalho em uma unidade da Estratégia de Saúde da Família (ESF), a partir da qual se construíram seis analisadores. Por fim, a partir das condições de trabalho dos ACS, verificou-se a importância da construção de outro lugar para esses profissionais na equipe, da promoção de uma maior interação dentro da própria equipe e de dedicar um olhar mais cuidadoso à capacitação desses profissionais, para a construção e o fortalecimento da ESF. Palavras-chave: Agentes comunitários de saúde, Saúde da família, Condições de trabalho, Formação profissional. Work conditions in the Family Health Strategy: report of an experience of university extension with community health agents The importance of new learning scenarios for the health professional's training is well-known. Through the university's interaction with vulnerable regions of Santos, Sao Paulo, Brazil, and their services, the university extension project named "Potentiation of the community health agents' action capacity" was created as a space for listening and preparing experiences for the community health agents (CHAs) from one of these areas. This paper aims to provide visibility to the work conditions of CHAs by means of the field diaries produced during the university extension project. This is an analysis of records made by the students under the perspective of giving voice to the experience and perception of CHAs on their work in a Family Health Strategy (FHS) unit, through which six analyzers were developed. Finally, through the CHAs work conditions, it was possible to determine the importance of creating a new place for these professionals in the team, promoting a greater interaction within the team itself, and dedicating a more careful look at these professionals' training, for the development and strengthening of FHS.

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INTRODUCTION: Routine attendance in pediatrics requires knowledge on several protocols and guidelines for each age group to guarantee proper development in childhood. No unified protocol is extant in Brazilian literature for all recommendations. OBJECTIVE: Current paper tries to organize a pediatric attendance protocol to facilitate a pediatric visit to the doctor from the first day of life of the child up to the fifteenth year of the adolescent, and present it on a single chart. METHODS: Current study is based on a bibliographic survey in PubMed and MEDLINE databases with articles published during the last ten years, based on the guidelines of the Brazilian Society of Pediatrics and the American Academy of Pediatrics and other international and national societies. Protocol starts with guidelines on the number and intervals of visits, neonatal screening tests, usage of vitamin D and ferrous sulfate, recommendations for diets and mouth hygiene and the time in which dentist, ophthalmological, audiological evaluations should start, coupled to follow-up and prevention of cardiovascular and enteroparasite diseases, when and which complementary tests should be done in routine visits, evaluation of physical and neuropsychomotor development, including scores for the diagnosis of autism and depression, and immunization calendar. RESULTS: The protocol includes a chart unifying all guidelines by month and date, all the necessary care aspects for the daily use in outpatient attendance and in the consulting room. CONCLUSION: Pediatric attendance protocol will make easy routine visits to the doctor, preventing mistakes and guaranteeing children’s best development.