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Virtual Reality (VR) is a critical emerging technology in industrial contexts, as it facilitates collaboration and supports the product development lifecycle. However, its broad adoption is constrained by complex and high-cost integration. The use of VR among devices with various immersion and control levels may solve this obstacle, and increase the scalability of VR technologies. This article presents a case study on applying asymmetry between the COVE-VR platform and Microsoft Teams to enable distributed collaboration of multinational departments and enhance the maintenance method and documentation creation processes. Overall, five remote collaborative sessions were held with 20 experts from four countries. Our findings suggest that asymmetry between head-mounted display and Teams users enhances the quality of communication among geographically dispersed teams and their spatial understanding, which positively influences knowledge transfer and efficiency of industrial processes. Based on qualitative evaluation of the asymmetric VR setup, we further suggest a list of guidelines on how to enhance the collaboration efficiency for low-cost distributed asymmetric VR from three perspectives: organization, collaboration and technology.

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(1) COVID-19 pandemic restrictions caused a dramatic shift in research activities, forcing the adoption of remote practices and methods. Despite the known benefits of remote testing, there is limited knowledge on how to prepare and conduct such studies in the industrial context where the target users are experts and company employees. (2) In this article, we detail how we organized VR user tests in five industrial cases during the pandemic, focusing on practicalities and procedures. We cover both on-site testing, including disinfecting and other safety protocols, as well as remote and hybrid setups where both remote and on-site participants were involved. Subject matter experts from eight countries were involved in a total of 22 tests. (3) We share insights for VR user test arrangements relevant to the pandemic, remote and hybrid setups, and an industrial context, among others. (4) Our work confirms that with careful planning it is possible to organize user tests remotely. There are also some limitations in remote user testing, such as reduced visibility and interaction with participants. Most importantly, we list practical recommendations for organizing hybrid user tests with safety and disinfecting procedures for on-site VR use.

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