The following research is a quantitative-qualitative study that aimed to analyze the view of users on the problem-solving capacity of care in a Family Health Unit and its relation with their satisfaction. The quantitative data were collected through a semi-structured form. The results showed the fact that 61.3% of users had their problems solved always or most times. The view of users on the problem-solving capacity is related to how they perceive their health problems' solution, and, for some, is associated to referral to specialized service. There is a relationship between always or most times finding a solution and being very satisfied. Results show that users' satisfaction and their view on the problem-solving capacity of care contribute to the organization and improvement of health services.

Objective: to summarize and analyze the scientific production on care transition in the hospital discharge of adult patients. Method: integrative review, conducted from May to July 2020, in four relevant databases in the health area: Public Medline (PubMed); Scientific Electronic Library Online (SciELO); Scopus and Virtual Health Library (VHL). The analysis of the results occurred descriptively and was organized into thematic categories that emerged according to the similarity of the contents extracted from the articles. Results: 46 articles from national and international journals, with a predominance of descriptive/non-experimental studies or qualitative studies, met the inclusion criteria. Five categories were identified: discharge and post-discharge process; Continuity of post-discharge care; Benefits of care transition; Role of nurses in care transition and Experiences of patients on care transition. Hospital discharge and care transitions are interconnected processes as transitions qualify the dehospitalization process. Different strategies for continuity of care should be adopted, as they offer greater safety to the patient. Studies have shown that nurses play a fundamental role in transitions and, in Brazil, this activity still needs to gain more space. Reduced hospitalizations, mortality, hospital costs and patient satisfaction are benefits of transitions. Conclusion: care transition is an effective strategy for the care provided to the patient being discharged. It points out the need for integration between the care network and assists services in decision-making about the continuity of care on discharge.

A mortalidade relacionada a causas externas é um problema de saúde pública, gerando milhares de óbitos e hospitalizações. O objetivo desta pesquisa foi analisar o perfil dos óbitos relacionados a causas externas no Brasil. Para tanto, realizou-se um estudo de série temporal, utilizando dados secundários do Sistema de Informação de Mortalidade e do Departamento de Informática do Sistema Único de Saúde. Os dados são referentes ao período de 2004 a 2013, analisados utilizando planilhas feitas no programa Microsoft Excel por frequência simples e relativa. Os resultados indicaram que a principal causa de morte de 1 aos 49 anos são as lesões por causas externas (41,12%). Nas vítimas há predomínio de homens (87,33%) e pardos (46,19%). Na faixa etária de 15 a 49 anos, as agressões são as principais causadoras de morte. As mulheres morrem mais por acidentes de transportes (38,53%). Assim, concluiu-se que a população em maior risco de morte por causas externas são homens, jovens, pardos e a principal causa nesse grupo é a agressão. Palavras-chave: Causas externas. Mortalidade. Violência. Sistema de registros. Estatísticas vitais.

RESUMOOs Serviços de Atendimento Móvel de Urgência atendem situações urgentes de diversas naturezas, e a procura ocorre conforme percepção do usuário sobre o que é urgente. O objetivo foi analisar percepções de urgência dos usuários que demandam atendimento no Serviço de Atendimento Móvel de Urgência de Porto Alegre e identificar motivos dessas solicitações. Estudo exploratório-descritivo, com abordagem qualitativa, com coleta de dados por meio de entrevistas semiestruturadas realizadas por telefone, no período de fevereiro a abril de 2009. Foi utilizada análise temática para tratamento das informações. Os usuários consideram como urgência condições que oferecem risco à vida, que necessitam de atendimento rápido, situações visíveis como sangramento, doenças crônicas e dificuldades de transporte e locomoção. Os usuários sentem-se motivados a acionar o serviço pela rapidez, pela gratuidade e para obter transporte. As percepções dos usuários sobre urgência são condizentes com a perspectiva biomédica dos profissionais de saúde e próprias do contexto social.Descritores: Serviços médicos de emergência. Socorro de urgência. Necessidades e demandas de serviços de saúde. Assistência pré-hospitalar. RESUMEN Los Servicios de Atención Móvil de Urgencias atienden situaciones urgentes de diversa naturaleza y la solicitud de tal servicio corresponde con la percepción del usuario sobre lo que es urgente. El objetivo fue analizar las percepciones de urgencia de usuarios que solicitan atención en un Servicio de Atención Móvil de Urgencias de Porto

(1) in health production (2)(3) .This approach adopts the premise of decomposing the elements of work (purpose, need, object/subject, instrument and product) as components that structure, in a systemic way in action, health production in collective work organization, from a nursing focus. In this sense, the elements that possess ecosystemic characteristics before action in work, acquire a concrete meaning when they are assumed and transformed in the process. In its interior, work is made concrete through the ecosystemic approach of its elements, externalizing its systemic components, in the attempt to overcome the predominant "bioclinical" premise in health care.Thus, in this study, the notion of work as a social ecosystem is being applied as an analytic unit of the phenomenon and not as a biological entity (1) .In the content of the text, presupposing that knowledge about sociohistorical and environmental phenomena constitutes a technological instrument to achieve work in health production (2)(3)(4) , the objective is to In the analysis process, traffic exposes that different systemic, historical, social and environmental health production and reproduction processes, in the coordinated set of their actions at work (3)(4) , only appear and are possible in the physical environments (physical ecosystems) and in human relations based on individual and collective structure (social ecosystems). This means affirming that work is seen as a complex ecosystem (6) that produces and reproduces health (3) , which reveals itself, in its concrete abstract concept (3) , as a phenomenon whose materiality is apprehended in the biophysical and social environments, in the individual subject and in different social structures and groups.In the result presentation and discussion, the system of meanings is privileged in the understanding of the phenomena based on the nurses' work, that is, in the object/agent of work, approaching the conceptual nuclei of the syllogism that involves health and the environment, developed in the relation with the product of work, materialized as health production.In the final considerations, a reflection is presented on the relation between knowledge of the environment, in a socioenvironmental approach, as instrumental knowledge in the field of nursing science and its applicability at work. It is highlighted that the analysis of specific knowledge about acting in the environment as a broad object and about the work process is discussed in another publication, as the nature of the theme, the introductory characteristic of this text and the restricted number of pages limit this text. METHODOLOGICAL DESIGNWe carried out an exploratory, descriptive and analogical study, adopting a dialectic approach of the sociohistorical phenomenon. The dialectic approach (7) to the study object demands an understanding of the exteriority relation between the subject (researcher) and the object (the configuration of the relation of environment meanings in nurses' work in health production), whose terms are separated Rev La...