The results of the implementation of EU policy in the field of social protection and social security are multidimensional particularly in the aspects of income and living standards, access to qualitative health care, education and work opportunities. Social integration is an instrument for achievement of these results especially promoting employment and poverty alleviation as well as monitoring the progress made in social protection. The aim of the paper is to study the process of social integration in the field of the promotion for social unity, gender equality and equal opportunities for all segments of the population (children, youth, retirees, disabled people) through flexible and effective social protection systems and social security policies. Systematic and evolutionary approaches, methods of observation, comparison, generalization and extrapolation were used in the study. The tools of social integration of people with disabilities to ensure their access to lifelong learning and employment are considered as they are the most vulnerable in society. The necessity of social integration and development of civic responsibility of youth is studied in order to realize the unity of goals, objectives and national priorities at different levels of economic and social development of society. This is especially important in the context of financial disproportion and significant social and economic differentiation of both the population and regions. A comprehensive approach to the development of major state programs and public welfare programs is inherent in a socially oriented and human-centered market economy. In the process of financing public welfare, the main goals of public policy implementation should be a support of welfare of both individuals and households; overcoming poverty; increase of economic efficiency of functioning of all processes of social integration. The modern economic theories of public welfare and human capital were also used. It is proved that in order to implement social integration successfully it is necessary: to improve the financial mechanism and normative base aimed at creating an effective system of targeted social payments; to provide implementation of a set of measures for the development and improvement of social services for the poor; to develop and implement measures for the prevention of disability and social integration of the disabled; to involve non-governmental organizations, associations and individuals in solution of social problems. Keywords: social integration, social protection, sustainable development, public welfare, poverty, economic development, strategic transformations.

Taking a case study of tourism as hospitality industry in Lampung Province in Indonesia, we analyze the antecedent of customer satisfaction and its impact on customer retention. Using Structural Equation Model (SEM), we find that customer relationship management has a significant impact on service quality, customer satisfaction and customer retention. Moreover, the impact of service quality on customer satisfaction and the one of customer satisfaction on customer retention are also significant. Relying on the findings, we recommend some strategies for the government of Lampung Province, e.g. training local people to behave more friendly in welcoming domestic or international tourists, fixing all lodging facilities, creating more souvenirs with Lampung’s ornaments and developing management system adopting global changes in technology, communication and trend.

No abstract

This study aimed to test an empirical manner on the role of student satisfaction at Private Universities through the study on private university students in Bandar Lampung, Indonesia. The research was done on 5 private universities in Bandar Lampung. Questionnaires were distributed to 500 respondents as samples to be taken by using purposive sampling technique. To analyze the data Structural Equation Model was used as a method and analysis of data processed using software lisrel 8.80 statistics for windows. The results of the study found that student’s perceived<br />value had some positive effects significantly to student satisfaction, and it was sufficiently significant to affect the Student loyalty. It was concluded that student satisfaction is the influence of full mediating between student perceived value against student loyalty. The results of the research also found that student perceived value influential positive and significant against student loyalty.<br />Therefore it was concluded that Student satisfaction was full mediating effect between Students perceived value to Student loyalty. To increase the student loyalty it was better for the institution to have good communication to student, asked the lecturer to help students to overcome difficulties in their lectures and give the same service to all students .Further research was suggested to add variables or another dimension into a model of student loyalty or using different respondents characteristic in the form of national universities/Private Universities which was more complete and more extensive research areas. Besides that it was suggested also to conduct a research in the scope of more widely education, ranging from basic education, secondary education, higher education and vocational education, so as expected to get a student loyalty model for all kinds of level of education.