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As a concept, knowledge covers vast ground and has multiple meanings. In the present day, it is frequently encountered through the term ‘knowledge economy,’ which is usually used to refer to the importance of knowledge as a contemporary commodity. Public awareness of the importance of intellectual property in the information age is essential to the successful implementation and growth of the knowledge economy. Most people do not have a very clear idea about the role of intellectual property in encouraging creativity and the importance to our economic well-being. While it is necessary to increase public awareness in this area, it will not be easy. Intellectual property is typically perceived as being incomprehensible because just a little part of the people has education in this field. IP education means the skills and competences that young people can be expected to acquire in the classroom that enable them to become familiar with intellectual property, understand its potential to generate income and economic growth and lead them to respect IP rights. This paper will present the role that universities play in the development of the knowledge based economy and the need to have more educational programs in this field.

In the nowadays society, when the access to data and information is made easier to

The problem of quality and customer orientation are the most important leverage in obtaining success. Over the time, the influence of human resources in terms of training, controlling and shaping client expectations has gained significant meanings. Research in this field has led to the formulation of the hypotheses according to which human resources can represent a vital element in obtaining a competitive advantage. In line with the importance of the topic addressed, the main objective of these scientific approach is to identify the current problems related to the quality of Romanian tourism services and to propose a improvement program using the six sigma method. The paper provides an excellent resource for many researchers who are engaged in research and applications of Six Sigma in the tourism industry. Moreover the dearth of literature on the use of Six Sigma in the tourism sector makes this paper count.