No abstract

Book Reviews 855fully, the librarian has all the information they need to assist an individual, while the person feels supported and engaged.Iconomopoulos builds pauses for review and reflection between sections of the book. These provide a quick synopsis of key concepts to help readers reflect and digest before introducing new content. The content is light and relatable with a plethora of engaging real-life examples. I found the book to be easily digestible and entertaining, as well as informative.The past few years have provided librarians with a number of challenging situations to navigate. Negotiation skills are critical to advocate for ourselves, for our staff, and for patrons in the new paradigm. If you are feeling ill equipped, use the lessons in this book to pause the fear and the feelings of powerlessness. Use this resource to develop the skills necessary to stay calm and effectively communicate no matter what the circumstances.