Tujuan Penelitian untuk mengetahui bagaimana komunikasi organisasi dalam proses pembuatan keputusan (decision making process) di Unit Pelaksana Teknis Perlindungan Tanaman Pangan dan Holtikura (UPT-PTPH) Provinsi Sumatera Utara. Penelitian ini menggunakan metode pendekatan kualitatif, dengan jenis penelitian studi kasus. Hasil penelitian menunjukkan bahwa .Komunikasi membantu proses penyampaian informasi yang diperlukan untuk mengambil keputusan. Proses pengambilan keputusan adalah proses pemilihan alternatif terbaik dari berbagai alternatif yang secara sistematis dipilih sebagai cara untuk menyelesaikan masalah. Penggalian data dan fakta melalui komunikasi internal dan eksternal adalah proses penting untuk menghasilkan keputusan yang dibutuhkan organisasi. Kesimpulan penelitian bahwa pengambil keputusan seyogyanya memiliki informasi lengkap mengenai persoalan yang dihadapi, memiliki alternatif solusi yang jelas, dan hasil yang akan dicapai melalui solusi tersebut dapat diperkirakan. Sebagai sebuah sistem, komunikasi organisasi melibatkan para pimpinan atau atasan dan para karyawan yang saling berinteraksi dan mengadakan komunikasi yang berjenjang yaitu komunikasi dari atasan ke bawah dan komunikasi dari bawahan ke atas atau komunikasi antar bawahan. Komunikasi antara pimpinan dan karyawan berlangsung dengan baik sehingga tercipta hubungan kerja yang harmonis.
The purpose of this study was conducted to determine the effect of product involvement on product purchasing decisions, the influence of brand entities on product purchasing decisions and to determine the effect of product involvement and brand entities simultaneously on product purchasing decisions at PT. Distriversa Buanamas Medan. Collecting research data using a questionnaire with multiple regression data analysis techniques. The conclusion of this study is to use a hypothesis test, namely the t test, it is known that the tcount value of the product involvement variable is 5.785, meaning tcount>ttable, namely 5.785 > 1.66800, then H0 is rejected and Ha is accepted, which means that product involvement has a significant influence on product purchasing decisions at PT. Distrversa Buanamas Medan. The results of the study using the hypothesis test, namely the t test, it is known that the tcount value of the brand entity variable is 2.041, which means tcount>ttable, namely 2.041> 1.66800, then H0 is rejected and Ha is accepted, which means that brand entities have a significant influence on product purchasing decisions at PT. Distrversa Buanamas Medan. In addition, the results of the study using the F test show that the value of Fcount = 83,146 which means Fcount > Ftable (83,146 > 3.12), and a significance of 0.000 or less than a = 0.05 means that the product involvement and brand entity variables together or simultaneously affect the decision to purchase products at PT. Distrversa Buanamas Medan. Furthermore, the results of the determination test show that the R Adjust Square value is 57.5%, meaning that there is an influence of product involvement and brand entities on product purchasing decisions of 0.575 or 57.5% while the rest is influenced by other factors not examined.
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