Governments in many countries are adopting information technology as a mean to deliver their services. Governments are encouraged to serve their citizens anytime and anywhere in an efficient way. Therefore, measuring the quality of these serving portals became a necessity. This study examines the quality of e-government portals in Saudi Arabia through introducing USR framework that contains three dimensions (usability, security and responsiveness),each dimention is associated with a set of sub dimensions. The framework is based on set of standards and theories for assessing the quality of e-government portals. In addition, the empirical data were gathered and collected by using self-administrated questionnaires distributed via social networking platforms to test the hypothesis indicated in the research and the data analysis was based on 3423 respondents in KSA. Using multivariate statistical techniques, the results indicated how each proposed dimention has effected e-government portals quality.

Six Sigma is a popular tool (Anthony & Coronado 2002) as well as a well driven strategy which has been employed for reducing variability in processes (Anthony et al. 2007), thus increasing the quality of the finished product and reducing cost of after sale care of products (Harry & Schroeder 2005). The organizations have benefitted in cutting costs of processes (Ehie & Sheu 2005), by employing tools and techniques of total quality management systems, where six sigma is one component. It was first introduced in Motorola in 1986, and it has since been employed by many other corporations as well, to statistically improve performance as well as quality of products and processes. Many corporations have employed this approach and have benefited from them. Although all corporations are not able to create successful processes with employment of Six sigma, there are nevertheless many examples of projects that have benefitted from it as well. This paper systematically reviews the critical factors which influence success related to six sigma. This tool is also critically reviewed to find its importance in quality management in organizations.