A complete of medical record and the accuracy of clinical coding is reflect to the quality of medical record documentation. In 2021, the number of pending claim for medical record patient’s covid-19 is 41%, as cause the quality of medical record incomplete. The research aim is to measure the quality of medical records by covid-19   documentation for pending claims and the accuracy of coding Covid-19. The research method is mixed-method sequential explanatory. We used the checklist observation to measure the quality of clinical coding for patient covid-19 and interview guideline to explore the factors of pending claims. The total sampling are 889 of medical records as secondary data was analyze with STATA Version 13. The characteristic of administrative data by gender is man 571 (64,45%), woman 315 (35,35%). the number of classification covid-19 case is probable 25 cases (2,71%), suspected 214(24,15%) and confirmed 648 cases (73,14%). In another hand, the quality of accuracy coding covid-10 use code B34.2 is 377 (42,55%), use code U07.1 is 295(33,30%) and use code Z20.8 is 215 (24.14%). The accuracy of coding covid-19 is 295 (33,30%) and inaccurate 591 (66,70%). we observe the number of pending claims is 222 due to incomplete of signature and full name of physician items in discharge summary form.

This study aims to observe the quality of service towards the satisfaction of Transjakarta passengers; specifically to Business Administration Student, State Polytechnic of Jakarta. This study used survey research method as part of quantitative approach. In collecting data, this study applied both primary and secondary as supporting resources. This study involved 214 population; 139 respondents were obtained through Slovin formula method. The results show that; (a) this research is qualified for a normal distribution, which is 0,200 > 0,05, and the direction of this research is positive, where Y = 13,465 + 0,866X. In addition, there is an intense correlation between variable, in amount of 0.887. (b) Value of effect from service quality variable has a substantial contribution to customer satisfaction, at 78,6%, and 21,4% are influenced by another factor. (c) Based on the response of service quality, reliability indicator created the strong relation compared to responsiveness as the lowest/weakest indicator. Regarding respondents' responses to customer satisfaction; the biggest indicator in creating the strong relation is emphaty whilst the reliability is positioned at the lowest/weakest indicator.Keywords: Service Quality, Customer Satisfaction, TransjakartaAbstrakPenelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan konsumen pengguna transportasi umum Transjakarta pada mahasiswa Administrasi Niaga Politeknik Negeri Jakarta. Metode penelitian yang digunakan dalam penelitian ini adalah penelitian survei yang merupakan salah satu bagian dari pendekatan penelitian kuantitatif. Pengumpulan data menggunakan data primer dan sekunder.. Populasi dalam penelitian ini sebanyak 214 orang dan sampel yang didapatkan dengan menggunakan metode rumus Slovin sebanyak 139 responden. Hasil penelitian ini menunjukkan bahwa: (a) penelitian ini memenuhi syarat distribusi normal, dimana 0,707 > 0,05. Dan hasil penelitian diketahui bahwa arah penelitian ini positif yaitu Y = 15,667 + 0,743X. Selain itu diketahui bahwa terdapat hubungan atau korelasi yang sangat kuat antar variabel yaitu sebesar 0,791, (b) nilai pengaruh yang dihasilkan variabel kualitas pelayanan memiliki kontribusi yang cukup besar terhadap kepuasan konsumen pengguna transportasi umum Transjakarta yaitu sebesar 62,6%. Sedangkan sisanya sebesar 37,4% dipengaruhi oleh faktor lain diluar dari penelitian ini. (c) berdasarkan tanggapan responden terhadap kualitas pelayanan, diketahui indikator bukti fisik menciptakan hubungan yang paling kuat dan indikator terendah adalah daya tanggap. Untuk tanggapan responden terhadap kepuasan konsumen indikator yang paling besar menciptakan hubungan paling kuat adalah kepuasan terhadap empati dan indikator terendah adalah kepuasan terhadap bukti fisik.Kata Kunci: Kualitas Pelayanan, Kepuasan Konsumen, Transjakarta