With the current research we applied the theoretical framework of the psychological contract to the study of generational differences in the workplace with the aim of understanding how Millennials and non-Millennials differ in their expectations at work. We collected data from more than 1,000 workers of a large Italian company, not only assessing several established dimensions of workplace expectations, but also proposing two new ones: feedback and work meaning. We found that Millennial workers generally expect more than their non-Millennial colleagues, but that the importance ranking of the various dimensions is largely similar across generations. The results of the study held even after controlling for age, work experience and job tenure effects. We further compared the Millennials from our organizational sample to more than 150 Millennial workers sampled online and found no meaningful differences. Theoretical and managerial implications follow.

Despite their business relevance, creative professional service firms are under-researched, in particular with regard to how they compete for work. Competing for work is key to survival, but also extremely challenging due to the complexity of the services offered. In this paper we use a paradox framework to investigate the opposing demands creative professional service firms experience when competing for work. Based on a set of semi-structured interviews in the context of architectural competitions, we show that creative professional service firms face two interwoven paradoxes, which relate to the strategic intent (why to compete) and the design intent (what to propose) of client propositions. We describe these paradoxes as well as how organizations manage and cope with them through both synthesis and separation management approaches. Contributions of this study can be found in theorizing paradoxes of competing for work from the professional service provider's perspective, and in fostering firms' paradoxical mind-set, which facilitates the acceptance and resolution of complexity and different competing demands. KEYWORDS Paradox; management approaches; creative professional service firms; architecture; architectural competitions; strategic goals, design proposal © 2017 This manuscript version is made available under the CC-BY-NC-ND 4.0 license http:// creativecommons.org/licenses/by-nc-nd/4.0/ Link to formal publication Scandinavian Journal of Management (Elsevier): http://dx.

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Keywords: E-learning, learning, future of learning, learning trends, tech-based learning, non tech-based learning, content analysis, case studies