The aim of this study is to develop a Communicative Rational Action Scale and analyze its validity and reliability. The scale has been prepared for all administrators and especially for firm administrators based on Max Weber’s rationalizing theory and Jürgen Habermas’ communicative action theory. The scale reveals to what extent administrators’ behaviors are communicatively rational while deciding or acting. In total, 282 participants joined this study. The sample group consisted of senior administrators of 87 firms acting in Turkey’s different Organized Industrial Zones or Free Zones. Data were analyzed by the SPSS 21 and AMOS 22 programs. Exploratory factor analysis and confirmatory factor analysis were applied to the obtained data. In order to test item discrimination, total item correlations were calculated and items under the value of 0.40 were removed from the scale. Exploratory factor analysis revealed 21 articles and five factors. The correlation coefficient of the 21-article scale with a similar scale is 0.979 (p < 0.001). The Cronbach’s alpha value is 0.945 and the test–retest correlation parameter is r = 0.793 (p < 0.001). In conclusion, it was determined by confirmatory factor analysis that the Communicative Rational Action Scale has a good cohesion criterion, and it is a valid and reliable assessment instrument.

The aim of this study was to determine whether emotional labor behavior has an effect on job satisfaction, and if there is an effect, to reveal whether communicative rational action has a moderator effect. This research was carried out in the banking sector. The sample group consisted of administrators of foreign capital bank managers (427) at all levels in Turkey. The collected data were analyzed with the IBM SPSS 21 program. Multiple regression analysis and SPSS PROCESS v3.5 (model1) methods were used in the analysis. According to the analysis, the three sub-dimensions of communicative rational action (practical-rational action, rational communication, and rational action) have a moderator role in the effect of emotional labor and job satisfaction. The other two sub dimensions (value–rational–action and firm family) do not have a moderator role in this effect. In the analysis made according to the total score of communicative rational action, the moderator role of communicative rational action in the effect of emotional labor and job satisfaction was determined. As a result of the research and analysis, it was determined that emotional labor has a positive effect on the phenomenon of job satisfaction.

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Küresel rekabet koşulları altında işletmelerin varlıklarını sürdürebilmeleri için rekabetçi üstünlüklere sahip olması gerekmektedir. Bunun için işletmelerin üretim süreçlerini kontrol altında tutmaları, otomatikleştirmeleri, insan-makine etkileşimi emniyetli ve verimli hale getirmeleri gerekmektedir. Üretim hatalarını azaltmak, bakım-onarım maliyetlerini azaltmak, gereksiz faaliyetleri ortadan kaldırıp yalın üretim anlayışını uygulamak günümüzde işletmeler için neredeyse kaçınılmaz hale gelmiştir. Son yıllarda yaşanan eklemeli imalat, nesnelerin interneti, bulut bilişim, artırılmış gerçeklik, yapay zekâ gibi teknolojik yenilikler siber-fiziksel sistemlerin ortaya çıkmaya başlamasına neden olmuştur. Bu makalede geleceğin üretim sistemlerinin temelinde yer alacak bu sistemler hakkında çalışmak isteyen bilim insanlarına ve işletmelerin teknik personellerine yol göstermek ve bir çıkış noktası oluşturmak amacıyla 2015 ve 2021 yılları arasında SCI-expanded ve SCI endeksli dergilerde siber-fiziksel üretim sistemleri konulu makalelerin literatür özeti sunulmuştur. Başlangıçta kavramsal çalışmaların daha fazla olduğu ama uygulamalı çalışmalarında hızlı bir artış gösterdiği görülmüştür. Ayrıca dijital dönüşüm sürecinde işletmelerin karşılaştıkları zorlukları ele alan, siber güvenliğe dikkat çeken önemli çalışmalar da göze çarpmaktadır.