This article aims to examine how the theory of co-production can be connected with servitization and digitalisation and used together for the public service development with the help of discrete-event simulation modelling to highlight time-related deficiencies of a complex public service process, which is most commonly used by patchwork families. Data was taken from the Guardianship Office in Győr (Hungary), based on which in-depth interviews were conducted. Based on the legal background and the interviews, the authors of the article created the process model of the contacting procedure. Based on the model, discrete-event simulation was used to identify the process elements for potential improvement through servitization. Discrete-event simulation showed the insufficiency of national regulation regarding the whole process and weaknesses of the contacting procedures in terms of quality and success. Basic reasons were found for the dissatisfaction expressed by participants of the procedures (administrators and customers). The increasing customer demand for high quality and efficient public services and failures in the New Public Management (NPM) in Eastern European countries require other approaches to advance. The paper connects the theory of co-production and servitization in a public service context and demonstrates how a complex public service can be examined with this approach to find possible improvements. The government must change the process regulation considering the number of the cases, the workload of administrators and family types (divorced or patchwork). The emphasis should be placed on the training and experience of administrators.

The aim of the study is to analyze one of the most relevant, current and interesting courses of social processes. Consumer behavior researches have always been focused on studying and analyzing consumption of different types of families and households. Social processes are influenced by way of life and lifestyle of families, and it is true reverse as well. The process of knowledge transfer is in a patchwork family so complicated and complex, like in a big company. The processes and the problems are same because the different generations. The socialization of children and by this the forming of their way of life and lifestyle, their consumption and buying habits will be printed by the sample in the family. Describing and characterizing the lifestyles of families and family members who are living, raising or holding on as a parent in a patchwork family meet with difficulties. There are so many patchwork families so many kinds of them but one is clear: the way of life and the lifestyle of them is very special, unique and differs from a classical or "nuclear" family. The aim of this article is to describe a new consumer group, to discover the phenomenon, the lifestyle and the consumption habits of the group through lifestyle-researching methods.

A mozaikcsaládok vásárlási döntéseiket a hagyományostól eltérő módon hozzák meg, jellegzetességük, hogy a családtagok speciális rokoni kapcsolatai miatt sokkal több konfliktust kell megoldaniuk, mint a hagyományos családmodellben élőknek. A szerző tanulmányában a vásárlási döntések vizsgálatán keresztül rávilágít arra, hogy a mozaikcsaládok korábbi pszichológiai és szociológiai megközelítése és tipizálása mellett újabb típusok is azonosíthatók. A kutatás eredményei rámutatnak arra, hogy – ellentétben a korábbi kutatások eredményeivel – a mozaikcsaládok mindennapi életében, konfliktusaiban és ezek megoldásában nem feltétlenül a családhoz csatlakozott felnőtt vagy gyerek neme, életkora, a családon kívül élő gyerekek száma – tehát a családszerkezet – a meghatározó, hanem az abban élők egymással kapcsolatos viszonyai, alkalmazkodási képessége, egymás elfogadása, az egymásért történő felelősségvállalás mértéke.

A 2017-es Európai Ifjúsági Olimpiai Fesztivál rendezési jogát Győr nyerte el. Ez a nagyszabású sportesemény remek lehetőséget nyújtott a város számára, hogy nemzetközi szinten is kiemelkedjen az átlagból. Az esemény szervezése és lebonyolítása azonban nagy felelősséggel járt, valamint gondos tervezést igényelt. A tervezés során nemcsak az előkészületekre, hanem az infrastruktúra későbbi használatára is ki kellett térni. Az önkéntesek fő célcsoportja a fiatalabb 14-25 éves korosztály volt, akik eléréséhez főleg az online eszközök voltak a segítségünkre. Lényeges volt, hogy a toborzás alatt már egyben az esemény népszerűsítése is kezdetét vegye, melyhez egységes arculatra volt szükség. Az arculat alapját Hugoo, a kabalafigura képezte. Az ő segítségével buzdították az érdeklődőket, hogy önkéntesként vegyenek részt az EYOF-on. Az Európai Ifjúsági Olimpiai Fesztivál sikeres volt mind a sportolók, mind a város számára. Az önkéntesek életre szóló emlékekkel és tapasztalatokkal gazdagodtak.

Introduction: In Hungary, health expenditures – especially the question of health insurance subsidies for medicinal products – are becoming increasingly important. Aim: The aim of our analysis is to reveal the state’s health insurance expenditure between 2010 and 2016 as well as the amount of health insurance subsidies for medicinal products. Data and methods: Data were derived from the database of the National Health Insurance Fund of Hungary and of the Hungarian Central Statistical Office. During the analysis we examined the period between 2010 and 2016. We analysed the health expenditures in proportion to the gross domestic product (GDP) as well as the changes of drug traffic based on gross consumer prices and those of health insurance subsidies, and also our regional inequalities. When writing the present study, we used descriptive statistical methods. Results: The expenditures of the National Health Insurance Fund of Hungary significantly increased as proportions of the GDP from 5.5% in 2010 to 6.1% in 2016. The health insurance subsidies for medicinal products increased since 2013. The highest health insurance subsidies per 10 000 inhabitants could be seen in Baranya (405 788 HUF/inhabitant) and Csongrád (384 724 HUF/inhabitant) counties and in Budapest (377 316 HUF/inhabitant). The lowest health insurance subsidies were found in Nógrád (289 168 HUF/inhabitant) and Szabolcs-Szatmár-Bereg (271 104 HUF/inhabitant) counties. Conclusion: The trends of health and drug expenditure show a growing tendency. We can find significant regional inequalities in case of both the drug traffic based on gross consumer prices and the health insurance subsidies. It would be needed to strengthen the elements of prevention, and to popularize health-conscious lifestyle and doing sports. Orv Hetil. 2019; 160(Suppl 1): 49–54.