Projects are unique, temporary structures that produce unique knowledge. For organisations to gain competitive advantage, this knowledge needs to be transferred effectively between projects. Knowledge transfer across projects is thus an important and decisive competitive factor. However, project teams typically focus on short-term project goals, and often fail to regard capturing and transferring project knowledge between projects as important for the long-term benefit of the organisation. This theoretical study argues that Project Management Offices (PMOs) play an important role by supporting and facilitating the flow of knowledge between projects. A conceptual framework depicting the role of PMOs in the transfer of knowledge between projects is presented here, while empirical results will be reported on in a sequel to this paper.

A conceptual model for the role of a project management office (PMO) in improving the usability of knowledge that is transferred between projects is proposed, and a method to investigate the role of PMOs in knowledge transfer is validated. The case of a PMO in a multinational engineering company was selected, and 24 codes within three themes were identified through qualitative data analysis of a semi-structured interview. Provisional support was found for three propositions related to three variables: the articulability of knowledge, the usability of knowledge, and the role of the PMO. The study fine-tuned a case study protocol for future investigation of the role of PMOs in improving the usability of knowledge that is transferred between projects. OPSOMMING 'n Konseptuele model vir die rol van 'n projekkantoor in die verbetering van die bruikbaarheid van inligting wat tussen projekte oorgedra word, word voorgestel, en 'n metode om die rol van projekkantore in die oordrag van kennis te ondersoek is gevalideer. Die geval van 'n projekkantoor in 'n multinasionale ingenieursmaatskappy is gekies, en 24 kodes in drie temas is geïdentifiseer deur kwalitatiewe ontleding van 'n semi-gestruktureerde onderhoud. Voorlopige ondersteuning is gevind vir drie proposisies aangaande drie veranderlikes-naamlik, die artikuleerbaarheid van kennis, die bruikbaarheid van kennis, en die rol van die projekkantoor. Die studie het 'n gevalstudie protokol vir toekomstige ondersoek na die rol van projekkantore in die bruikbaarheid van kennis wat tussen projekte oorgedra word, verfyn.

PurposeThis article describes advances in the study of knowledge transfer (KT) in project-based organizations (PBOs). Project management offices (PMOs) have both a moderation role and a mediation role to play in KT between projects. In order to improve KT between projects, this paper explores the mediation role of the PMO in the transfer of knowledge with different levels of articulability. The aim is to improve the usability of transferred knowledge.Design/methodology/approachThe case study method was used to investigate KT in five-divisional PMOs within a multinational engineering and project management PBO. Fifteen semi-structured interviews were conducted and the results were analysed using ATLAS.Ti (a computer-aided qualitative data analysis software).FindingsThe findings show that it is the way in which the PMO structures knowledge management (KM) infrastructure and processes, which determines the success of its mediation role in the transfer of tacit and explicit knowledge between projects. The articulability of knowledge influences the PMO's mediation role and the PMO's mediation role in turn improves the usability of knowledge, thereby creating a conducive environment for a competitive advantage.Originality/valueThis study offers a framework to assist scholars and practitioners to understand the mediation role of the PMO in the transfer of knowledge with different levels of articulability within the projects environment. Such understanding can improve the usability of transferred knowledge, thereby creating a competitive edge for a PBO. The study shows that the PMO can be used as an instrument for KT between projects, a theme that was not found in literature. The paper thus offers new empirical information.

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