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Purpose -The purpose of this paper is to examine the use of e-security seals on web sites and their relative impact on e-commerce firm reputation in influencing customers' perceptions of trust in a service provider. Design/methodology/approach -Two interrelated empirical studies are conducted to evaluate the use and impacts of e-security seals in e-commerce. An exploratory study methodology investigates the use of e-security seals and a questionnaire survey is used to gauge consumer knowledge of seals. Findings -Using survey data from 211 web users, the results show that 106 respondents are cognitive and affective of e-security seals. The results also provide further clarification of the relationship between e-security seals and sales effectiveness. The findings point towards a positive belief by consumers in e-security seals.Research implications -Third-party e-security seals organisations should undertake more promotional activities and advertising to educate comsumers about the use and benefits of e-security seals.

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Review question / Objective: (1)The features of innovation in the healthcare system during the COVID-19 era; (2)Explore the innovative solutions in different thematic categories in the healthcare system. Condition being studied: Existing studies of innovation in the healthcare system have typically focused on technology, it does not cover all kinds of innovation. Eligibility criteria: (1) articles that describe innovative ideas, solutions or experience in the healthcare system during the COVID-19 crisis(2) articles that researched innovation issues in the COVID-19crisis.