The effect of reducing risk and improving personal motivation on the adoption of knowledge repository system

Tsai, Chung-Hung; Zhu, Dauw-Song; Ho, Bruce Chien-Ta; Wu, Desheng Dash

doi:10.1016/j.techfore.2010.01.011

Cited by 39 publications

(24 citation statements)

References 58 publications

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“…Consequently, in the online environment, it is expected that attitude facilitate transactions and reduce the barriers to the adoption of the terms of trade (Pavlou, 2002a,b), and more specifically, in our case, favour the intention to use mobile payment systems (Schierz, Schilke, & Wirtz, 2010). In line with previous research (Tsai, Zhu, Ho, & Wu, 2010;Yoon & Kim, 2013), we propose a similar relationship in the case of the new systems of payment. This results in the following hypothesis:…”

Section: Attitudesupporting

confidence: 85%

Intention to use new mobile payment systems: a comparative analysis of SMS and NFC payments

Liébana‐Cabanillas

Luna

Montoro-Ríos

2017

Economic Research-Ekonomska Istraživanja

113

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The rapid growth of mobile technology among the world's population has led many companies to attempt to exploit mobile devices as an additional tool in the business of sales. In this sense, the main objective of our study resides in comparing the factors that determine the acceptance by consumers of the SMS (Short Message Service) and NFC (Near Field Communication) mobile payment systems as examples of means of future payment. The model used in our research applies the classic variables of the Technology Acceptance Model, as well as that of Perceived Security, a model deriving from the review of the major relevant recent literature. The results achieved in this study demonstrate that there are differences in the factors that determine the acceptance in each of the systems, as well as the level of the Intention to Use. Finally, we highlight the main implications for management and cite some strategies to reinforce this new business in the context of new technical developments.

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Section: Attitudesupporting

confidence: 85%

Intention to use new mobile payment systems: a comparative analysis of SMS and NFC payments

Liébana‐Cabanillas

Luna

Montoro-Ríos

2017

Economic Research-Ekonomska Istraživanja

113

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“…From a CRM perspective, knowledge can be understood as what has been already learned from experience or the empirical study of consumer data (Sin et al, 2005). Many healthcare institutions in Taiwan have started to emphasise the importance of knowledge management in their CRM process (Tsai, Zhu, Ho, & Wu, 2010). In addition, the key facets of knowledge management were seen to include knowledge learning and generation, knowledge dissemination and sharing, and knowledge responsiveness.…”

Section: Crm Implementation In Taiwanese Nursing Homesmentioning

confidence: 99%

An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan

Wang

2013

Total Quality Management & Business Excellence

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This study evaluates the implementation of customer relationship management (CRM) in nursing homes in Taiwan. A total of 615 respondents from 30 hospital-based nursing homes and 108 privately run nursing homes in Taiwan are analysed. The results indicate that these two types of nursing homes emphasise different CRM activities to build positive relationships with their residents. Hospital-based nursing homes put more emphasis on understanding resident needs and providing prompt care service via knowledge learning. Privately run nursing homes emphasise the designated components of CRM organisation and technology-based CRM for building relationship with residents. The management of these nursing homes should make effective use of such different advantages and resources to implement appropriate CRM activities more successfully.

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“…Perceived risk is the consumer's subjective expectation of suffering a loss in pursuit of the desired outcome (Featherman and Pavlou, 2003). Privacy and loss from transaction inaccuracy are also the elements of perceived risk (Tsai et al, 2010). Therefore, we choose the only trust and perceived risk as constructs in the research model.…”

Section: H3 Perceived Compatibility Has a Positive Effect On Consumementioning

confidence: 99%

Understanding consumer intention to pay by contactless credit cards in Taiwan

Wang

Lin

2019

IJMC

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Contactless payment is a revolutionary innovation in transaction payments. Little is known, however, about what shapes consumers' willingness to use this method. This study investigates the antecedents of consumer intention to pay using contactless credit cards, along with relationships among these antecedents. Based on the technology acceptance model and innovation diffusion theory, eight variables (usefulness, ease of use, perceived behavioural control, compatibility, perceived risk, trust, personal innovativeness, and consumer involvement) are proposed to analyse consumer decisions to pay using contactless credit cards. The model was evaluated using survey data from 246 consumers in Taiwan. The results indicate that compatibility and perceived risk are key determinants of consumers' use intention to pay by contactless credit cards. However, consumers do not appear to consider the main constructs of TAM in their use intention. This study extends the knowledge of consumers' payment-decision making and provides insights into how to promote contactless credit cards.

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The effect of reducing risk and improving personal motivation on the adoption of knowledge repository system

Cited by 39 publications

References 58 publications

Intention to use new mobile payment systems: a comparative analysis of SMS and NFC payments

Intention to use new mobile payment systems: a comparative analysis of SMS and NFC payments

An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan

Understanding consumer intention to pay by contactless credit cards in Taiwan

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