Purpose The purpose of this paper is to empirically investigate the mediating effect of social capital (SC) on knowledge management (KM) and intellectual capital (IC). Design/methodology/approach A conceptual model of the connections between IC, KM, and SC was developed and the posited hypotheses were tested using a survey data set of 281 questionnaires collected from knowledge workers working in 72 information and communications technology companies operating in Jordan. Findings The findings show that knowledge documentation and knowledge transfer emerged as having the strongest effects on IC, followed by knowledge acquisition and knowledge creation, while knowledge application was found to have an insignificant effect. Also, knowledge transfer and knowledge acquisition emerged as the only two significant processes for the development of SC. Moreover, SC was found to partially and significantly mediate the effects of all processes on IC. Practical implications To promote the development of IC, particularly, in a knowledge-intensive business service (KIBS) sector, documentation, transfer, acquisition, and creation of knowledge are especially effective processes. Furthermore, SC can be significantly enhanced through ensuring effective internal knowledge transfer and acquisition practices. Nurturing IC in a knowledge-intensive context can also be significantly enhanced through looking at the firm as a cooperative knowledge-sharing entity, i.e. investing in SC. Originality/value This is the first empirical study that has examined the links among KM processes, SC, and IC in a KIBS sector within an “oil-poor,” “human resource-rich” Arab developing country context.

This study aims to investigate the role of employee’s attitudes towards implementing and expanding the sustainability policy and the sustainability performance in terms of economic, social, and environmental dimensions. The study model and hypotheses were developed based on a comprehensive literature review. The data were collected from 84 employees working in Jordan’s banking sector through a questionnaire. The results revealed that there is a significant and positive relationship between employee’s attitudes towards implementing and expanding the sustainability policy and the triple bottom lines of sustainability performance. This study promotes the idea of focusing on employee’s attitudes in the banking sector and others sectors in order to enhance sustainability performance, especially that sustainability still does not have the highest priority in a country with an emerging economy like Jordan. The results of the study have significant implications and open many avenues for future research.

This paper empirically investigates the potential benefits of outsourcing humanitarian logistics activities to commercial logistics service providers (LSPs) to improve rescue missions in the Al Zaatari Syrian refugee camp in Jordan. The study uses a quantitative research approach, a survey data set of 140 questionnaires was collected from the managers and managerial staff dealing with logistical activities. First, a comprehensive review of related literature was performed to guide this research and then to test the main hypotheses of this study, correlation and regression analysis were carried out. The findings confirmed that humanitarian organizations in Al Zaatary camp can get benefits from collaborating with LSPs on delivering primary logistic services (shelter, food, medicine, transportation, etc.) (Nurmala, de Leeuw, & Dullaert, 2017). Moreover, the findings showed that outsourcing is preferred in the response phase (Vega & Roussat, 2015). This paper contributes to the growing body of knowledge on humanitarian logistics in ways that fills a gap by empirically investigate the phenomenon, as well as it is considered well timed in the context of the still current situation due to political instability in the region. As far as the authors are aware, this research represents the first study within the humanitarian logistics sector in Jordan.