Thus far, end-to-end (E2E) models have not been shown to outperform state-of-the-art conventional models with respect to both quality, i.e., word error rate (WER), and latency, i.e., the time the hypothesis is finalized after the user stops speaking. In this paper, we develop a first-pass Recurrent Neural Network Transducer (RNN-T) model and a second-pass Listen, Attend, Spell (LAS) rescorer that surpasses a conventional model in both quality and latency. On the quality side, we incorporate a large number of utterances across varied domains [1] to increase acoustic diversity and the vocabulary seen by the model. We also train with accented English speech to make the model more robust to different pronunciations. In addition, given the increased amount of training data, we explore a varied learning rate schedule. On the latency front, we explore using the end-of-sentence decision emitted by the RNN-T model to close the microphone, and also introduce various optimizations to improve the speed of LAS rescoring. Overall, we find that RNN-T+LAS offers a better WER and latency tradeoff compared to a conventional model. For example, for the same latency, RNN-T+LAS obtains a 8% relative improvement in WER, while being more than 400-times smaller in model size.

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Recognizing written domain numeric utterances (e.g., I need $1.25.) can be challenging for ASR systems, particularly when numeric sequences are not seen during training. This out-ofvocabulary (OOV) issue is addressed in conventional ASR systems by training part of the model on spoken domain utterances (e.g., I need one dollar and twenty five cents.), for which numeric sequences are composed of in-vocabulary numbers, and then using an FST verbalizer to denormalize the result. Unfortunately, conventional ASR models are not suitable for the low memory setting of on-device speech recognition. E2E models such as RNN-T are attractive for on-device ASR, as they fold the AM, PM and LM of a conventional model into one neural network. However, in the on-device setting the large memory footprint of an FST denormer makes spoken domain training more difficult. In this paper, we investigate techniques to improve E2E model performance on numeric data. We find that using a text-to-speech system to generate additional numeric training data, as well as using a small-footprint neural network to perform spoken-to-written domain denorming, yields improvement in several numeric classes. In the case of the longest numeric sequences, we see reduction of WER by up to a factor of 8.

End-to-end (E2E) automatic speech recognition (ASR) systems lack the distinct language model (LM) component that characterizes traditional speech systems. While this simplifies the model architecture, it complicates the task of incorporating textonly data into training, which is important to the recognition of tail words that do not occur often in audio-text pairs. While shallow fusion has been proposed as a method for incorporating a pre-trained LM into an E2E model at inference time, it has not yet been explored for very large text corpora, and it has been shown to be very sensitive to hyperparameter settings in the beam search. In this work, we apply shallow fusion to incorporate a very large text corpus into a state-of-the-art E2E ASR model. We explore the impact of model size and show that intelligent pruning of the training set can be more effective than increasing the parameter count. Additionally, we show that incorporating the LM in minimum word error rate (MWER) fine tuning makes shallow fusion far less dependent on optimal hyperparameter settings, reducing the difficulty of that tuning problem.

Proper nouns present a challenge for end-to-end (E2E) automatic speech recognition (ASR) systems in that a particular name may appear only rarely during training, and may have a pronunciation similar to that of a more common word. Unlike conventional ASR models, E2E systems lack an explicit pronounciation model that can be specifically trained with proper noun pronounciations and a language model that can be trained on a large text-only corpus. Past work has addressed this issue by incorporating additional training data or additional models. In this paper, we instead build on recent advances in minimum word error rate (MWER) training to develop two new loss criteria that specifically emphasize proper noun recognition. Unlike past work on this problem, this method requires no new data during training or external models during inference. We see improvements ranging from 2% to 7% relative on several relevant benchmarks.