This study aims to determine the effect of Competence, Emotional Quotion, Self Efficacy on Organizational Citizenship Behavior and employees Performance in Indomobil Group in Surabaya. This study uses a quantitative approach with Structural Equation Modelling (SEM) based on empirical theory which correlate between the variables in this study and then data was collected  by an instrument Questionnaire, while sample used in this study is total population sampling by involving all employees as respondents. The results of this study indicate that Competence of the employees and Emotional Quotion did not significant effect to the Organizational Citizenship Behavior (OCB), while employees Competence also did not significanlyt effect on employees performance. In addition Emotional Quotion was significantly effect on performance, Self-efficacy also significantly influence to the OCB and employee performance, and OCB significantly effect to employee performance in company Indomobil Group in Surabaya.

This study aimed to analyze the influence of external factors consisting of family support and Business capital to the students decision-making at the Business Faculty of the Institut Bisnis dan Informatika Stikom Surabaya. The research was conducted from 42 students were taken by the purposive sampling method which were active students who own businesses or who are interested in entrepreneurship in the future, survey method used for data gathering with instrument questionnaire and analyzed by SPSS version 21 to examine the research hypothesis. The result of multiple regression analysis showed that the variable family role and business capital is predicted to increase the student interest in entrepreneurship therefore the stated hypothesis 1 were accepted, but as partially the role of family able to increase the interest in entrepreneurship of the student, although that business capital not necessarily increase the interest of the students to entrepreneurship so the second hypothesis was rejected..

The aims of this study is to know the influence of the four intelligences as independent variables on the performance of Small and medium Industries (SMI’s) in Surabaya Indonesia. The population of this research is SME’s in Surabaya, Indonesia which build by Department of Industry and Trade, Surabaya. The samples of this research is 100 small and medium industries. Analysis method used multiple regression analysis. The result of coefficient determination (R2) shows that the influence of all variables which are Spiritual Intelligence, Financial Intelligence, Emotional Intelligence dan Social Intelligence have contributed 56,7% to performance. While the other 43.3% contributed by another variable which is not discussed in this study. The hypothesis test shows that as simultaneously these 4 (four) variable shave significantly affect to the performance of SME’s, but as partially by t-test shows that Financial Intelligence and Emotional Intelligence and Social Intelligence have significantly affected to performance but Spiritual Intelligence have no significant effect on Performance of SME’s in Surabaya. Limitation of this study is to use a small research sample. In addition, the scope of the study area is too narrow, which is limited to Surabaya. Therefore, further research can be developed from the side of the number of samples used and the wider coverage area. The practical implications of this research are useful for IKM development in Surabaya. This development is done through 3 elements of entrepreneurial intelligence that is financial intelligence, social intelligence, and emotional intelligence. The three main elements are further developed with the aim that IKM in Surabaya will be more sustainable

Galeri Seni Batik Tresna mengalami kesulitan penjualan., sehingga penjualan menurun dan keuntungan sangat minim. Kondisi ini sepertinya disebabkan karena kurangnya promosi mengingat saat ini Batik lagi di produksi di banyak daerah sehingga persaingan sangat ketat baik secara online maupun offline, sehingga upaya untuk menjual secara online tidak bisa di tinggalkan. Penjualan online bisa dilakukan melalui social media, akan tetapi membuat pelanggan offline juga harus diperhatikan antara lain dengan menata store atmosfer. Untuk itu dalam kegiatan pengabdian masyarakat ini perlu memberikan pendampingan dalam melaksanakan strategi pemasaran di rumah Batik Tresna Art yaitu melalui Social media dengan Instagram dan Website sebagai media promosi Rumah Batik Tresna Art bagi pelanggan online, sedangkan untuk pelangan offline maka dilakukan dengan mengatur atmosfer Rumah Batik Tresna Art sehingga pengunjung yang akan membeli di galeri batik merasa nyaman. Setelah dilakukan pembenahan atmosfer di Rumah batik Trisna Art dan dilakukan promosi secara online di social media dan website yang di miliki ternyata pengunjung dan pembeli Batik Trisna Art dapat meningkat sebanyak 30%, dan selanjutnya diharapkan penjualan akan mencapai peningkatan sebanyak 100%.  Marketing Strategy Through Atmoesphere Store And Social Media At Rumah Batik Tresna Art Tresna Art Batik Gallery is experiencing difficulties in selling, so sales are declining and profits are minimal. This condition seems to be caused by a lack of promotion considering that currently Batik is being produced in many areas so that competition is very tight both online and offline, so that efforts to sell online cannot be abandoned. Online sales can be done through social media, but making offline customers must also be considered, among others, by setting up a store atmosphere. For this reason, this community service activity is carried out by providing assistance in implementing marketing strategies at the Tresna Art Batik house, namely through Social media with Instagram and the Website as a promotional medium for the Tresna Art Batik House for online customers, while for offline customers it is done by adjusting the atmosphere of the Batik House. Tresna Art so that visitors who will buy at the batik gallery feel comfortable. After revamping the atmosphere at the Trisna Art Batik House and conducting online promotions on social media and websites that are owned, it turns out that visitors and buyers of Batik Trisna Art can increase by 30%, and then it is hoped that sales will increase by 100%.

Competition between organizations continues to increase and there is a rapid shift in the delivery of business processes. Service companies strive to improve their business processes by dealing with customers to survive and compete successfully. The literature clearly emphasizes the importance of trust and loyalty for survival in the insurance service sector. This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer trust in the insurance agent sector. The existing causal relationships between CKM, satisfaction, trust, and loyalty were explored. The mediating role of customer trust in the knowledge-loyalty and satisfaction-loyalty relationships is also explored. Data collection was carried out through a survey with a questionnaire. The research instrument uses Structural Equation Modeling (SEM) which has been used to test the causal relationship and the suitability of the proposed model.