Fraud analytics refers to the use of advanced analytics (data mining, big data analysis, or artificial intelligence) to detect fraud. While fraud analytics offers the promise of more efficiency in fighting fraud, it also raises legal challenges related to data protection and administrative law. These legal requirements are well documented but the concrete way in which public administrations have integrated them remains unexplored. Due to the complexity of the techniques applied, it is crucial to understand the current state of practice and the accompanying challenges to develop appropriate governance mechanisms. The use of advanced analytics in organizations without appropriate organizational change can lead to ethical challenges and privacy issues. The goal of this article is to examine how these legal requirements are addressed in public administrations and to identify the challenges that emerge in doing so. For this, we examined two case studies related to fraud analytics from the Belgian Federal administration: the detection of tax frauds and social security infringements. This article details 15 governance practices that have been used in administrations. Furthermore, it highlights the complexity of integrating legal requirements with advanced analytics by identifying six key trade-offs between fraud analytics opportunities and legal requirements.

Purpose The purpose of this paper is to critically examine the reasons behind the relatively poor level of implementation of e-services. To this end, records management procedures in a particular Belgian federal administration – the Belgian Federal Public Service (FPS) Employment, Labor and Social Dialogue – will be studied. Based on this concrete and relevant case study, the authors examine how cross-organizational differences in terms of the implementation speed of digital workflows can hinder the development of innovative e-services. By doing so, the authors raise relevant questions about the efficacy of digital workflows and work processes. The impact on the consultation and exchange of government records among public services and toward citizens will be examined as well. Design/methodology/approach In the context of an on-going four-year research project named HECTOR (Hybrid Electronic Curation, Transformation and Organization of Records), the study is conducted from an interdisciplinary approach, closely combining information sciences and law. Moreover, this approach also has implications on information sciences through the integration of archival principles at an early stage of conception of hybrid (paper-based and digital-based) records management strategies, instead of confining archivists to a depository and preservation role. This “integrated archival” approach is highly encouraged to anticipate best practices for the long-term preservation of records (Rousseau and Couture, 1994). Furthermore, the project adopts a bottom-up approach based on an exploratory analysis of the particularities of hybrid records management within a project called “e-PV” led by the FPS Employment, Labor and Social Dialogue to draw general conclusions that could eventually be applied to other public services. In this case study, standardized surveys were used to collect information from a manager perspective, followed by in-depth interviews with field workers. Findings The miscellaneous reasons for the aforementioned poor level of implementation are a continuously decreasing public budget, a strongly rooted resistance to change, the difficult but inevitable cross-organizational relations between public administrations, the legal uncertainties arising from a fast-changing digital environment and the political autonomy in the decision-making process of the different public entities. As a consequence, the substantial differences between the many public administrations lead to a lack of interoperability not only at a technical level but also at an organizational level. The many local and other non-connected initiatives that this situation has generated do not help fostering collaboration either. The absence of well-established records management policies is interpreted both as a cause and a consequence of some of the factors mentioned before. Research limitations/implications Research is carried out within Belgium’s particularly complex administrative context, where competences are not only spread but also shared at multiple levels (national and regional) and in multiple domains (legislative and executive). Consequently, the political decision-making process is also highly complex. Nevertheless, the observations and the findings of the study are deemed to be applicable to any administrative structure (both national and international ones). Originality/value This paper outlines the constraints of an almost completely implemented eGovernment initiative which may guide other public administrations in the development of their own e-services, as well as showing them the importance of taking into account records management and archiving principles. The multidisciplinary approach represents a significant added value.

Privacidad en Internet y el derecho a ser olvidado/derecho al olvido Cécile de Terwangne Fecha de presentación: diciembre de 2011 Fecha de aceptación: diciembre de 2011 Fecha de publicación: febrero de 2012 Resumen El derecho al olvido, también llamado derecho a ser olvidado, es el derecho de las personas físicas a hacer que se borre la información sobre ellas después de un período de tiempo determinado. Internet ha traído consigo la necesidad de un nuevo equilibrio entre la libre difusión de la información y la autodeterminación individual. Este equilibrio es precisamente lo que está en juego con el derecho al olvido. Este derecho presenta tres facetas: el derecho al olvido del pasado judicial, el derecho al olvido establecido por la legislación de protección de datos y un nuevo derecho digital y aún polémico al olvido, que equivaldría a la atribución de una fecha de caducidad a los datos personales o que debería ser aplicable en el contexto específico de las redes sociales. Este trabajo analiza cada una de estas facetas en el entorno de Internet. Palabras clave derecho a ser olvidado, derecho al olvido, privacidad, protección de datos, derecho a objetar Tema Ley sobre tecnologías informáticas, Ley de protección de datos

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