Aims and objectives To obtain a deeper understanding of the persistent use of telecare for older adults and their family caregivers. Background Telecare is seen as part of the solution in home care services for ageing in place. Previous studies have shown that telecare is a complex intervention, and there is still a poor understanding of older adults’ and their family caregivers’ experience with the use of telecare. Design This study used a qualitative hermeneutic research approach. Method Interviews were conducted with 18 older adults and follow‐up interviews were conducted with 15 participants after 5–6 months of use. In addition, interviews were conducted with seven close family caregivers. The COREQ checklist was used. Results The older adults expressed increased safety, security and independence. Although some of them experienced challenges, they continued to use the services. Furthermore, the findings revealed needs that telecare could not cover. Family caregivers reported that telecare eased their concern for a time. However, they felt increased responsibility which led to ambivalent feelings between wanting to comply with the older adults’ desire to live at home and the stress and concern this caused. Conclusion Telecare does improve care offered by home care services. However, it must be considered in the context of assistance and other measures and be provided in response to each individual's specific needs. Family caregivers may benefit from telecare, but telecare may also add to their care burden. Relevance to clinical practice There is a need for increased knowledge and information about telecare and for follow‐up from home care services. Family caregivers are important for promoting sustainable use, but a support system and better cooperation with home care services is needed.

The experiences with the use of telecare are diverse. Findings indicate telecare systems can promote safety and security to age in place that is a wish of many older adults. However, "one size does not fit all"- Telecare systems must fit individual needs, and be supported by service providers to accommodate sustainable use over time.

The objective of this systematic review is to identify and synthesize the best evidence on the home-dwelling elderly's experiences with the use of telecare in home care services. Furthermore, the study will identify experiences with telecare devices and examine what beliefs the home-dwelling elderly hold regarding the impact of telecare on the ability to age in place.Review question 1: How do the home-dwelling elderly experience the use of telecare in the context of home care services?Review question 2: How do the home-dwelling elderly experience telecare devices?Review question 3: What beliefs do the home-dwelling elderly hold regarding the impact of telecare on the ability to age in place?

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