The rapid development in international trade has directly affected the air transport industry. Therefore, the number of passengers and the amount of cargo carried are increasing every year. Especially for long distance travels, passengers tend to prefer air transport. So, effective security applications at airports such as security processes, the competence of the technology used and security staff are extremely important. At the same time, having good performance of security systems may also affect the passengers' satisfaction. In this study, the effect of security practices at airports on passengers' satisfaction was investigated.Within the scope of the study, 536 questionnaires were applied both face to face and online to the passengers using Turkish airports. The data were tested using T-Test, ANOVA and Regression analysis. According to the analysis results, it has been found out that there is a meaningful relationship between the evaluations of the passengers towards security services at the airports and their satisfaction level. Also, evaluations of the passengers towards security services at the airports and their satisfaction level differ according to the flight frequency. Finally, some suggestions have been made to the sector administrators related to the security practices at airports in order to increase the passengers' satisfaction level.
Technological advances have reduced accident rates caused by machine-related errors, accidents that have occurred in individual and organizational errors are still continuing. Safety perceptions, attitudes and beliefs of people and their personality traits emerge safe or unsafe behaviors in the work environment. In addition, high congruence of employee characteristics and organizational characteristics supports the creation of a safe working environment. The purposes of this study were to examine the effect of airline employees' person-organization fit, and safety consciousness on safety behavior and investigate the mediation role of safety climate on these effects. The data collected from planning, operations control, flight safety and quality employees of an airline operating in Turkey (N=178). Data were analyzed with the SPSS 22.0 program and factor, correlation and regression analyzes were performed to identify interrelationships with descriptive statistics. Findings show that person-organization fit, and safety consciousness had positive effects on safety climate and safety behavior; safety climate had full mediation role in the effect of person-organization fit on safety behavior; and had a partial mediation role in the effect of safety consciousness on safety behavior.
Businesses in aviation industry, where fierce competition has been encountered, have had to pay more attention to their relationships with the environment to increase their market share and to survive. In this context, enterprises have started to focus on corporate social responsibility (CSR) applications to provide sustainability in terms of environmental, social and economic. Although there are many academic studies on this subject in other sectors, it is relatively less in aviation sector. Therefore, in this study, CSR applications in terms of enterprises operating in Turkish airports have been analysed using GRI (Global Reporting Initiatives) scale for the airport system. Within the extent of the research, the necessary information has been obtained through the reports published by the companies, internet pages and social media accounts etc. for CSR activities. Content analysis was used to analyze the data. As a result of the research, it has been determined that the majority of enterprises do not share their CSR applications publicly enough, even if they perform most of these activities. According to the results, suggestions have been made to the airport and terminal operators to apply more effective CSR activities.
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