No abstract

No abstract

Purpose – The purpose of this study is to propose a model investigating the effectiveness of travel blogs as a relationship marketing tool. Specifically, the mediating role of online relationship quality (RQ) dimensions between the attributes of blogs and e-loyalty is modeled. Furthermore, the study investigates the e-loyalty to travel blogs in explaining the reader’s intention to purchase from its online retailer. Design/methodology/approach – The subjects of this study were blog readers who had travel blog usage experiences. The online survey was conducted by one of the major portal Web sites in Taiwan. There were 288 usable responses obtained in total. The structural equation modeling approach was used to estimate the research model. Findings – The research results indicate that information quality plays a dominant role in influencing online satisfaction and trust. The mediating role of e-satisfaction between e-trust and e-loyalty is identified, and thus the online RQ development process: information quality → e-trust → e-satisfaction → e-loyalty→ intention to buy travel products. Research limitations/implications – Travel blogs are still effective to maintain customer relationship. However, they seem to lose interactivity and entertainment to readers. Practical implications – Managerial implications lay emphasis on providing a completed circuit by integrating different social media to facilitate tourism information seeking. Originality/value – This study is to develop a context-specific model of relationship marketing drivers to the travel blogosphere.

No abstract

This study extends the means–end approach to examine the motivating factors associated with the experiences of working holiday–makers, ranging from tangible attributes (i.e., travel characteristics), to the reasons for traveling and underlying personal values. By using the “laddering” technique and interviewing 60 subjects from Taiwan who had previously completed their working holidays in Australia or New Zealand, the resulting linkages strengthen the ability to probe outcomes and values and derive cognitive representation of tourist behavior, including how working holiday tourism is related to the enhancement of personal values and to meeting tourists’ needs. The study’s findings have implications for researchers and practitioners interested in working holiday tourism.