The study examines the extent to which information technology predictor variables; knowledge of information technology, management support for the use of information technology; frequency of use of information technology and access to information technology relates to employees’ productivity in commercial banks. The survey research method was used to select 400 samples from 8 banks using purposive, proportional and random sampling techniques. The study area is Cross River state. Structured questionnaires were used to elicit information from the population under study. The reliability of the instrument was tested using Cronbach Alpha (ranging from 0.79 and 0.91). Data were analysed using multiple regression at 0.05 confidence level. Result revealed a statistical significant joint influence of all the predictor variables (Knowledge of information technology; Management support for the use of information technology; Frequency of use of information technology and access to information technology on commercial bank employees’ productivity. Based on the findings, the study recommends that Banks employ IT in a manner that meets the desired qualities of flexibility and scalability while exposing employees to regular training to keep abreast of innovations in information technology

Over two decades, the banking industry in Nigeria has been experiencing unprecedented ICT revolutions. These dynamics are reshaping and remodeling the entire sector. It is revolutionizing traditional banking methods using e-banking as an excellent tool for driving fast financial transactions. E-banking offers tremendous transaction opportunities to customers. This study examined factors that determine customers' choice of e-banking platform in Nigeria. The predictors considered here are Usefulness, reliability, ease of use and security. The study used a survey method. The sample size was determined using Survey Monkey Sample Size Determinant Technique at 3.3 margin error with 95 per cent confidence level. Semi-structured interview and questionnaire to retrieve data from participants. Elucidated data was analyzed using descriptive and parametric statistics. Results revealed that 71.5 per cent of the participants reported that electronic payment channel was easy to use, 99.5 per cent reported the Usefulness of electronic payment channel. Only 27.9 said that electronic payment channels are secured and safe. Again, 47.7 per cent reported that the electronic payment channel was reliable. From the parametric statistics carried out, the result revealed that Usefulness, security, ease of use and reliability are significant drivers of e-payment channels. The study recommends a need for the banks, fintech, financial and regulatory agencies to put in place structures and resources that will help improve the safety of the platforms and their reliability.

The study examined the relationship between performance-based incentives and employees’ productivity in commercial organizations in Cross River State, Nigeria. Specifically, the study investigates the links between performance-based incentives such as promotions, bonus, recognition and employees’ productivity. Expectancy theory was used to situate the study. Descriptive survey design that allows for the use of questionnaire as quantitative tool was adopted as well as in the selection of respondents from commercial organizations. Quantitative data were analyzed using multi-variance analysis. It was revealed that performance-based promotion, performance-based bonus, performance-based recognition significantly influence productivity of employees in commercial organizations. The study further reveals a joint relationship between the predictor variables (performance-based promotion, bonus, recognition) and productivity of employees. It was recommended among others that promotion policies in commercial organizations should be transparent and fair. Management of these entities should make personnel policies that outline key performance indicators and their relationship to internal promotions, bonuses and wages.

The study assessed labour wages, fringe benefits as hedonic motivation for employee workplace behaviour. Adopting a descriptive and quantitative approach, the survey method was adopted to collect data from 436 participants from a population of 736 staff of eight selected commercial banks in cross river state, Nigeria using the purposive, proportional and simple random sampling. The instrument of data collection is the self-developed and administered questionnaire, designed in a four-point format. Data collected was analyzed using descriptive and parametric statistics. Result revealed that 72.2 per cent of bank employees believe that a good wage will improve productivity, 95.2 per cent reported that a good performance deserves good pay. All employees interviewed reported being paid overtime. 89.9 per cent reported that they go on paid leave. From the parametric analysis carried out, a significant correlation exists between labour wages, fringe benefits and employee workplace behaviour. The study recommends, amongst others, that bank management need to review their compensation packages

This quantitative study attempts to validate the adoption of electronic banking channels by commercial banks for operational performance. The study was a survey that adopted a structured self-designed questionnaire to elicit data from management staff selected from commercial banks in Cross River states using proportional and simple random sampling techniques. Descriptive statistics and Pearson Product Moment correlation was used to analyse the collected data. Electronic banking channels were measured by automated teller machines and internet banking to analyse the data, and this was measured continuously. Analyse results validates the adoption of electronic banking channels (Automated teller machines and Internet banking). The study suggests factors that improve digital banking for bank profitability and operational performance based on these findings