Purpose-The impacts of eight dimensions, including customer communication, customer relationship management, customer satisfaction, customer loyalty, strategy management, customer trust, and service quality, on the business of specialty coffee shops were investigated, Methodology-A questionnaire was designed to collect the data from 197 valid respondents; Structural Equation Modeling (SEM) was utilized to analyze the data, and finally, Smart PLS was employed to validate the structural model. Findings-Nine of the eleven hypothesized relationships were confirmed and supported, while two were not supported. Conclusion-Results of this study can provide business owners of specialty coffee shops with valuable information and management implications.

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From when a project begins, an uncertain number of stakeholders participate in its planning, execution, monitoring, and controlling, and these stakeholders may change over the course of the project. Project success relies on appropriate stakeholder management and maximization of stakeholder satisfaction. Conventionally, stakeholder management relies solely on the experience and traits of project managers; thus, it can only refer to theories and principles, and cannot be implemented effectively and systematically. To solve this predicament, this study developed a mathematical model that maximizes stakeholder satisfaction considering the level of influence of stakeholders, the available engagement time, project risks, cost of changes, and engagement costs of stakeholders at every st age of a project. The model uses LINGO to calculate the most favorable engagement time for each stakeholder at every stage and maximize stakeholder satisfaction according to the project risk and influence level of stakeholders under conditions of limited engage ment time and cost.

One of the most important components in organizations is the management process, and unfortunately, there are almost no existing mechanisms that can be used to evaluate their performance. Management processes can connect all individual functions into an integrated organic network, which can then move toward the objective of the organization. The current researches mainly use interviews and questionnaires to qualitatively explore the suitability of the processes, nevertheless, their conclusions cannot be effective over a long period of time, nor be universally applicable. This study intends to develop a model that can quantitatively measure the performance of the management processes in manufacturing and service industries, and evaluate the maturity level of the process. Based on the model, enterprises are equipped to improve performances that are interrelated with these processes, and therefore, internal operational efficiency and effectiveness can largely be improved, leading to high competitiveness. . Dr Wei worked in chemical industry more than 25 years and has successfully managed numerous projects worldwide, after joining the academic field, he has published papers in various journals, including Concurrent Engineering, Expert System with Applications, Information and Optimization Sciences and Kybernetes, His research interests include project management, knowledge management and risk management.