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Cylinder Block Machining Line in Indonesian automotive company has launched a worldclass company, but this company still has intention to increase the OEE value. The aim of this research was to show the application of Failure Mode and Effect Analysis (FMEA) for increasing OEE value using the DMAIC cycle (Define, Measure, Analyze, Improve and Control). Others tool to analyze this problem were Pareto Diagram and Cause and Effect Diagram. Before improvement condition, the availability average value was 90.5% from the total of production loading time. FMEA was one of tool to select the priority of the production problem that should be taken action, so it could improve the industrial operating system from the long time and frequent breakdown equipment base on highest FMEA Risk Priority Number, by additional critical components check point and feedback system to others machine for similar problem. Thus, the ITS-0015 machine that selected as observed machine could reduce the machine breakdown time from 111 became 85 minutes/month and breakdown quantity from 4.7 became 3.5 times/month. Finally, we could increase the availability value from 90.8% became 96.0% and the impact was increasing OEE value from 87% became 92%. Keywords:overall equipment effectiveness, availability, failure mode and effect analysis, DMAIC cycle, pareto diagram, cause and effect diagram Journal Européen des Systèmes Automatisés

Business competition is increasingly fierce, demanding that companies must provide the best products and services to customers. The quality of a product or service is an essential aspect for the continuity of a business, especially those attribute items that are directly felt by customers when purchasing or using a product. This study was aimed to analyze the quality of service to customers in a hospital-based on customer preferences. Customer assessment of each hospital quality indicator was performed through filling out questionnaires by inpatients, to determine the gap between the importance and performance levels. The analytical method used was Importance-Performance Analysis-IPA. As many as 25 quality indicators are identified from SERVQUAL. The quality dimension that becomes a priority for improved performance is related to Reliability, Assurance, and Empathy.

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