This article discusses interactive system evaluation from the perspective of inspection methods, specifically the Cognitive Walkthrough (CW) method. The basic principles of CW are reviewed as proposed in the original version and the first two revisions. Then 11 significant extensions of CW are examined: Heuristic Walkthrough, The Norman Cognitive Walkthrough Method, Streamlined Cognitive Walkthrough, Cognitive Walkthrough for the Web, Groupware Walkthrough, Activity Walkthrough, Interaction Walkthrough, Cognitive Walkthrough with Users, Extended Cognitive Walkthrough, Distributed Cognitive Walkthrough, and Enhanced Cognitive Walkthrough. Four summaries are proposed:The first one concerns the conceptual, methododological, and technological aspects; the next two summaries deal with existing studies, first comparative and then noncomparative; and the last summary provides help for choosing a version or variant.

Approaches to service design share human-computer interaction's (HCI's) commitment to developing with and for people useful, usable and accessible services. However, there has been little explicit interaction between the emerging service sciences and the interaction design communities. This article explores HCI's actual position and opportunities to service design and requirements and vice versa. We propose a design framework for serviceoriented interactive systems integrating the concept of persona. This enables to extract relevant elements towards deriving the design of the main functionalities of the user interface. This framework is applied to a case study of the e-maintenance of an agro-alimentary group.