Political trolls initiate online discord not only for the lulz (laughs), but also for ideological reasons, such as promoting their desired political candidates. Political troll groups recently gained spotlight because they were considered central in helping Donald Trump win the 2016 US presidential election, which involved difficult mass mobilizations. Political trolls face unique challenges as they must build their own communities while simultaneously disrupting others. However, little is known about how political trolls mobilize sufficient participation to suddenly become problems for others. We performed a quantitative longitudinal analysis of more than 16 million comments from one of the most popular and disruptive political trolling communities, the subreddit /r/The Donald (T_D). We use T_D as a lens to understand participation and collective action within these deviant spaces. In specific, we first study the characteristics of the most active participants to uncover what might drive their sustained participation. Next, we investigate how these active individuals mobilize their community to action. Through our analysis we uncover that the most active employed distinct discursive strategies to mobilize participation, and deployed technical tools like bots to create a shared identity and sustain engagement. We conclude by providing data-backed design implications for designers of civic media.

Crowdsourced content creation like articles or slogans can be powered by crowds of volunteers or workers from paid task markets. Volunteers often have expertise and are intrinsically motivated, but are a limited resource, and are not always reliably available. On the other hand, paid crowd workers are reliably available, can be guided to produce high-quality content, but cost money. How can these different populations of crowd workers be leveraged together to power cost-effective yet high-quality crowd-powered content-creation systems? To answer this question, we need to understand the strengths and weaknesses of each. We conducted an online study where we hired paid crowd workers and recruited volunteers from social media to complete three content creation tasks for three real-world non-profit organizations that focus on empowering women. These tasks ranged in complexity from simply generating keywords or slogans to creating a draft biographical article. Our results show that paid crowds completed work and structured content following editorial guidelines more effectively. However, volunteer crowds provide content that is more original. Based on the findings, we suggest that crowd-powered content-creation systems could gain the best of both worlds by leveraging volunteers to scaffold the direction that original content should take; while having paid crowd workers structure content and prepare it for real world use.

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Mobile money can facilitate financial inclusion in developing countries, which usually have high mobile phone use and steady remittance activity. Many countries in Latin America meet the minimum technological requirements to use mobile money, however, the adoption in this region is relatively low. This paper investigates the different factors that lead people in Latin America to distrust and therefore not adopt mobile money. For this purpose, we analyzed 27 mobile money applications on the market and investigated the perceptions that people in Latin America have of such interfaces. From our study, we singled out the interface features that have the greatest influence in user adoption in developing countries. We identified that for the Latin America market it is crucial to create mobile applications that allow the user to visualize and understand the workflow through which their money is traveling to recipients. We examined the significance of these findings in the design of future mobile money applications that can effectively improve the use of electronic financial transactions in Latin America.