Recent developments in production processes and their automation have led to the definition of the Fourth Industrial Revolution, commonly known as “Industry 4.0”. Industry 4.0 is a very broad domain that includes: production processes, efficiency, data management, relationship with consumers, competitiveness, and much more. At the same time, obviously, Industry 4.0 has become a new theme for management scholars and business economics disciplines and a number of contributions covering various issues and aspects have been published. However, a systematic formulation of all these contributions is still lacking in management literature. Therefore, the aim of the paper is to analyze and classify the main contributions published on the topic of Industry 4.0 in management literature, seeking to give it a unique definition, discover the gaps still remaining in literature and outline future avenues of research in this domain. A systematic review of the literature of the major academic and research databases has been used as methodology to achieve the aim of the paper. This work contributes theoretically to the development of literature on Industry 4.0 and from a managerial perspective it could support entrepreneurs in better understanding the implications and fields of application of the Fourth Industrial Revolution as well as the interplay among them.

Purpose The purpose of this paper is to present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers. Design/methodology/approach This study uses a systematic review of the literature contained in the three databases Ebsco, JSTOR, and Springerlink and on the search engine Google Scholar. Findings An analysis of the literature identifies three different clusters of papers: “identification” papers, which show that customer focus has gained importance in recent times; “implementation” papers, which highlight that a general or shared model or scale to successfully implement total quality management (TQM) does not yet exist; and “impact-on-performance” papers, which show that few studies have considered the relationship between TQM and the issues of both marketing and performance, underlining the most significant gap in the TQM literature. Research limitations/implications This study is limited by the small number of databases and search engines used and by the restricted number of keywords used in searching these sources. Practical implications This work highlights a gap in the existing research and thus an incomplete consideration of the interplay between management, marketing, and quality issues, all centered on customers and other stakeholders. Researchers and firms are thus advised to adopt a wider view that considers the role of the quality process to support the firm’s engagement of customers in activities that enhance both the customer role and customer satisfaction. Originality/value This study uses a systematic literature review to review all critical factors of TQM and identifies new research avenues and different approaches to implementing TQM, focusing on the central role that customers play in achieving firm success.

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Turnarounds are corporate changes which take place when a firm undergoes a survival-threatening performance decline, whereas restructurings can take place also if a firm is not facing a deep crisis, but a slight decline or is simply looking for new business opportunities.A turnaround is successful when the firm is able to reverse the performance crisis, end the threat to its survival and achieve sustained profitability.Successful corporate turnarounds depend upon the replacement of the current top management and actions to be taken simultaneously at three different levels, strategic, financial and organizational.Successful turnarounds seem to imply a renewal of the organization's shared basic assumptions, i.e. the firm's culture. Cultural renewal appears to be crucial, as well as complex and uncertain.