The global spread of COVID-19 affected societies and economies at large with simultaneous disruptions to both supply and demand. To investigate the implications of COVID-19, this study seeks to inquire into how companies can achieve resilience through performance robustness and how this affects the restoration time (i.e., the time period from the problem occurrence to the time when the company performance returns to the previous operational level). Moreover, it studies how digital technology adoption allowed firms to become more resilient during the COVID-19 outbreak by exploiting high robustness and improving restoration time. Our findings reveal that, among the several performance indicators investigated, only the robustness of Sales is of particular significance in contributing to restoration time. As regards the technologies deployed, Blockchain, 3D Printing, and Artificial Intelligence had a positive impact on firms’ resilience during the outbreak.
This chapter analyses the blockchain implemented by Genuino in the collectibles industry. Since collectibles are subject to high risk of counterfeiting and fake replications, blockchain technology can help substantially to ensure transparency, originality, ownership, and data security and protection. Two methods to use blockchain in the industry seem to be the most widespread today: creating digital native collectibles on blockchain and transposing physical objects into the blockchain by creating digital twins. By using blockchain, new consumer clusters emerge, highlighting the need to modernize both the traditional economies and the current business models.
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