In this paper, the authors present the key challenges encountered by the higher education as a public service during the COVID-19 pandemic. The paper aims to examine the opinions of full-time and part-time students on the organization of the educational process during the pandemic. The key hypothesis set in this paper is that the observed higher education institution ensured an efficient educational process and maintained appropriate teacher-student relations during the COVID-19 pandemic. The respondents in the survey were full-time and part-time students of the professional undergraduate administrative study programme at the Faculty of Law, Josip Juraj Strossmayer University of Osijek, and the Administrative Department of the College of Applied Sciences Lavoslav Ružička in Vukovar. The survey results were expected to either prove or disprove the basic hypothesis. The research results were analyzed by applying the descriptive statistics method. The scientific contribution to administrative science is evident in the theoretical background for conducting the empirical research at the Faculty of Law in Osijek and the College of Applied Sciences in Vukovar, the analysis of major challenges encountered by teachers and students, the final conclusions and proposals for improving the organization of the educational process in future extraordinary circumstances.

The principle of consistency and principle of legitimate expectations of citizens are the basis for the treatment of administrative bodies of any national or supranational level. The purpose of this principle is that the administrative bodies, by applying the usual and publicly announced procedure, treat citizens in the same way. Harmonized and systematic procedures guarantee the legal security, certainty and protection of legitimate expectations of citizens. The Republic of Croatia adopted in 2009 a completely new procedural act precisely with the intent to ensure the application of these principles. However, the question is how far the provisions are in line with the general procedural regulation in the law-making process (following the adoption of a new General Administrative procedure Act). This paper analyse the procedural provisions of the Expropriation and Determining of Compensation Act (passed in 2014), and points to the unnecessary number of procedural provisions that are often incompatible with, or they are completely contrary to the General Administrative procedure Act.

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In the previous ten years in the EU, the youth have become one of the priority groups that is being strengthened for more intensive involvement in the life and development of society. Research has shown that the youth are quite uninterested in getting involved in political and social activities that contribute to the development of the community and society. The still current pandemic caused by Coronavirus Disease (COVID-19) has further “pushed” the youth into the virtual world because they are now forced to conduct their daily activities (for example, schooling, additional education) in an online environment. The youth, otherwise avid fans of technological achievements, are now trapped in their homes with computers, smartphones and other technological aids, thus losing direct contact with their peers and adults, remaining deprived of some of the socializing effects of the teaching process and are at risk of complete alienation. EU Youth Strategy 2019-2027 addresses youth organizations, as one of the key actors that strengthen the competencies of the youth and promote their social inclusion. Youth associations and associations for the youth, in addition to providing various services and programs for the youth, strengthen empathy among the youth, raise awareness of the youth on the needs of society and, through the development of additional competencies, empower them to actively participate in community life. This paper presents the results of the part of the research created within the Youth Activation Network project. The research was conducted using the focus group method, where the respondents were representatives of youth associations and associations for the youth from entire Croatia. Research questions were focused on trying to identify and differentiate youth associations and associations for the youth from other associations, ways to activate and involve the youth in the work of associations, and assess the current legal framework of associations. The results obtained from the implementation of focus groups were transcribed, processed in Dedoose computer program and presented in the paper according to main research issues. For results analysis, content analysis method was used, as well as comparison method and contrast method. The results of the research show that it is necessary to legally define work with the youth so that it can be used as one of the distinguishing criteria of youth associations and associations for the youth. Associations involve the youth as volunteers, users and service providers, and empower and motivate them to further engage in social activities. The biggest problems pointed out by the representatives of associations are related to the ways of financing the work of the associations. Although some respondents pointed out certain shortcomings, research results indicate that the existing legal framework for the work of the associations is satisfactory, while its amendments could further complicate the work of youth associations. The revocation of the complex consequences of the pandemic requires the active involvement of all factors in society, where active and engaged, socially responsible and empathetic youth can be the bearers of change and improvement.