A bstract W ithin the U S aerospace industry, many manufacturing companies comm only follow a traditional process of serial design, fabricate, procure and assembly of this products. T his sequence of planning events was usually done as a series of independent serially connected steps. H ow ever, there have been many dif® cult problems trying to manage such a system. Recently, a large aerospace com pany has attempted to use quality planning to restructure fund amentally the processes it currently performs in its engineering and business processes. T his article describes the traditional aerospace design, fabrication, assembly and delivery of a product through its entire life cycle. W ith the deployment of a quality planning system, the entire fram ework is substantially altered. This new m anufacturing process of control is then described, which depends substantially upon a total customer quality satisfaction system as input. Some problem s of converting and im plementing this new quality planning system will be identi® ed and outlined.

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The genesis of this exchange has its roots in a Sister Cities program which was initiated in 1989, with Vladimir, Russia, a city of about 400,000 people. Vladimir is also the home of Vladimir State University (VSU), the premier engineering university in that region of Russia. While the Russian representatives were touring their American sister city, they stopped at the university in that city and visited the Industrial Technology Department. During that visit two individuals, one American and the other Russian, spent some time in discussion and discovered that they were both university professors specializing in technology and both were interested in the possibility of an educational exchange for their students and faculty.Discussions progressed and resulted in a signed agreement between the two universities, committing both institutions to a three-week exchange of students and faculty. The Americans were scheduled to travel during the month of May, and the Russians in October. The stated purpose of this exchange was to observe foreign industrial technology, to provide cross-cultural experiences, and give the students and faculty an opportunity to collaborate on technical projects.

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Telefax: (57) (4) 3221000, extensión 3001 -3008 Medellín, Colombia Diseño, diagramación y carátula Mauricio Morales C., diagramador editorial Fondo Editorial Remington Nota legalLas opiniones expresadas por el autor no constituyen ni comprometen la posición oficial o institucional de la Corporación Universitaria Remington.Todos los derechos reservados. Ninguna porción de este libro podrá ser reproducida, almacenada en algún sistema de recuperación o transmitida en cualquier forma o por cualquier medio -mecánicos, fotocopias, grabación y otro-, excepto por citas breves en revistas impresas, sin la autorización previa y por escrito del