Patient satisfaction is becoming an increasingly important indicator of quality dental care. However, most patient satisfaction surveys target only the current patients of the dental practice or institution, which may give an inflated estimate of satisfaction with care, since dissatisfied patients are likely to have left the practice or institution. The purpose of this study was to compare the satisfaction of three categories of dental school patients with several aspects of care received at the school. Data were collected using a telephone survey of 291 patients, systematically selected from the dental school's computer listings of all current, recall, and former patients. The survey instrument sought information about why respondents came to the school for dental treatment, why respondents who were no longer in treatment had dropped out of care, and respondents' opinions on eleven aspects of quality of care provided at the dental school. Dental students who had completed a training session served as interviewers. Results indicate that, overall, patient satisfaction with the care received was high, with none of the means for any category of patient falling into the dissatisfied range. Respondents who had dropped out of care were less satisfied than active or recall patients in five areas: quality of care, length and number of appointments, treatment explanation, and fees. Results have implications for dental school administrators and educators in their efforts to provide high quality patient care and to retain an adequate patient pool to ensure optimal clinical experiences for students.

The field of KT and implementation science is growing in Canada, Australia, and worldwide. In Canada, funding agency mandates require researchers to engage with stakeholders, including policy and decision makers, practitioners, and consumers of health services (Goering, Boydell, & Pignatiello, 2008). For example, the Canadian Institutes of Health Research (CIHR) is a worldwide pioneer in promoting and supporting KT initiatives aimed at the meaningful involvement of stakeholder communities in research funding and translation for the purposes of effective and innovative changes in health, whether it be at the policy, practice, or product level (CIHR, 2012). CIHR has a strong KT component including dedicated funding streams and strategic initiatives, training programs, and awards. The CIHR definition of KT is taken up globally, along with the mandate of many federal health care funding bodies to fund KT activities and research. CHIR (2012) defines KT as "a dynamic and iterative process that includes the synthesis, dissemination, exchange and ethically sound application of knowledge to improve 694840D PSXXX10.

Wikis have a growing reputation on the open Internet for producing evolving stores of shared knowledge. However, such democratic systems are often treated with suspicion within corporations for management, legal, social, and other reasons. This article describes a field study of a corporate Wiki that has been developed to capture, and make available, organisational knowledge in a large manufacturing company as an initiative of their Knowledge Management (KM) program. As this approach to KM is a controversial and rapidly changing phenomenon, a Q Methodology research approach was selected to uncover employees-subjective attitudes to the Wiki. Activity Theory was used to provide a deeper interpretation of the findings of the Q-study. The results are enabling the firm to more fully exploit the potential of the Wiki as a ubiquitous tool for successful tacit and explicit knowledge management as more employees are encouraged to participate in a process of cocreating the store of corporate knowledge. The article also demonstrates how meaningful and rigorous research on this new democratic direction of corporate KM should continue. AbstractWikis have a growing reputation on the open Internet for producing evolving stores of shared knowledge. However such democratic systems are often treated with suspicion within corporations for management, legal, social, and other reasons. This paper describes a field study of a corporate Wiki that has been developed to capture, and make available, organisational knowledge in a large manufacturing company as an initiative of their Knowledge Management program. As this approach to KM is a controversial and rapidly changing phenomenon, a Q Methodology research approach was selected to uncover employees' subjective attitudes to the Wiki. Activity Theory was used to provide a deeper interpretation of the findings of the Q-study. The results are enabling the firm to more fully exploit the potential of the Wiki as a ubiquitous tool for successful tacit and explicit knowledge management as more employees are encouraged to participate in a process of co-creating the store of corporate knowledge. The paper also demonstrates how meaningful and rigorous research on this new democratic direction of corporate KM should continue.

Wikis have a growing reputation on the open Internet for producing evolving stores of shared knowledge. However, such democratic systems are often treated with suspicion within corporations for management, legal, social, and other reasons. This article describes a field study of a corporate Wiki that has been developed to capture, and make available, organisational knowledge in a large manufacturing company as an initiative of their Knowledge Management (KM) program. As this approach to KM is a controversial and rapidly changing phenomenon, a Q Methodology research approach was selected to uncover employees-subjective attitudes to the Wiki. Activity Theory was used to provide a deeper interpretation of the findings of the Q-study. The results are enabling the firm to more fully exploit the potential of the Wiki as a ubiquitous tool for successful tacit and explicit knowledge management as more employees are encouraged to participate in a process of cocreating the store of corporate knowledge. The article also demonstrates how meaningful and rigorous research on this new democratic direction of corporate KM should continue. AbstractWikis have a growing reputation on the open Internet for producing evolving stores of shared knowledge. However such democratic systems are often treated with suspicion within corporations for management, legal, social, and other reasons. This paper describes a field study of a corporate Wiki that has been developed to capture, and make available, organisational knowledge in a large manufacturing company as an initiative of their Knowledge Management program. As this approach to KM is a controversial and rapidly changing phenomenon, a Q Methodology research approach was selected to uncover employees' subjective attitudes to the Wiki. Activity Theory was used to provide a deeper interpretation of the findings of the Q-study. The results are enabling the firm to more fully exploit the potential of the Wiki as a ubiquitous tool for successful tacit and explicit knowledge management as more employees are encouraged to participate in a process of co-creating the store of corporate knowledge. The paper also demonstrates how meaningful and rigorous research on this new democratic direction of corporate KM should continue.

The ADEA Competencies for the New General Dentist contain a significant number of practice management-related competencies. To date, these have been taught primarily in a lecture format in the third and fourth years of the dental curriculum. Presenting information in this way only satisfies the lower level learning skills, not the skills needed to become a competent general dentist. This article presents a framework for applying the competency-based education model to dental practice management teaching, learning, and assessment.