This research examines customer satisfaction and loyalty in Islamic banking in the use of internet banking. The research was conducted based on the increase in e-banking users in Islamic banking in Indonesia. E-banking is one of the banking information system services needed today. The research method was carried out using the method of Structural Equation Modeling (SEM) through AMOS and SPSS software. Meanwhile, data collection is carried out through an online survey via a google form. The online survey found 154 respondents of which 27% were from Central Java Province and 47% from the Special Region of Yogyakarta with simple random analysis sample analysis. This study shows that internet banking adoption has a significant effect on customers in Islamic banking, while satisfaction is very large in mediating the relationship between internet banking use and customer loyalty in Islamic banking. Theoretically, this study implies that the banking information system, especially in internet banking, plays an important role in providing service and satisfaction and has a significant effect on customer loyalty.

Analisis faktor yang mempengaruhi niat dalam menggunakan QRIS  dimasa pandemi Covid-19 merupakan tujuan dalam penelitian ini. Jenis penelitian ini menggunakan penelitian kuantitatif yang didukung data kualitatif. Ada dua fokus penelitian ini, pertama menguji faktor yang mempengaruhi dan mendorong niat untuk menggunakan. Kedua, melihat faktor lain yang mempengaruhi niat dalam menggunakan. Penelitian mengadopsi model modifikasi teori UTAUT 2. Pengumpulan data dilakukukan  melalui survei menggunakan penyebaran kuesioner dengan pertanyaan terbuka dan pertanyaan    tertutup. Jumlah responden dalam penelitian ini sebanyak 134 responden. Metode non-probability sampling dengan menerapkan teknik purposive sampling digunakan. Sedangkan teknik SEM-PLS digunakan pada analisis data, aplikasi WarpPLS 6.0 untuk uji hipotesis dan SPSS 26 untuk analisis deskriptif dan exploratory. Penelitian ini menunjukkan hasil bahwa sebanyak delapan  hipotesis yang diajukan semuanya diterima sehingga mengindikasikan bahwa masyarakat memiliki  niat yang baik dan merasa kemudahan menggunakan QRIS  pada masa pandemi. Hasil dari penelitian ini diharapkan bisa  menjadi masukan untuk industri perbankan syariah untuk lebih meningkatkan kualitas pelayanan QRIS mobile  dalam hal transaksi keuangan secara digital.

The application of a relationship marketing strategy is necessary to create customers who are loyal to banking. In addition to relationship marketing, banks must also pay attention to their brand image, because a brand image is one of the keys to increasing and maintaining customer loyalty. This research was conducted to test the effect of the dimensions of relationship marketing consisting of the variables of trust, commitment, and empathy on customer loyalty with a moderating variable, namely brand image. Generation Z customers of Bank Syariah Indonesia (BSI) are the subjects of this study, totaling 105 respondents. Quantitative analysis with moderated regression analysis (MRA) as the method used. In the partial test, the results of the empathy variable have no significant effect, while the trust and commitment variables have a significant effect on customer loyalty. Furthermore, the test results also show that brand image is not able to moderate the influence of relationship marketing variables on customer loyalty.

Research Aims: HR information systems, competencies, and work discipline are the independent variables while work productivity is the dependent variable used. Methodology: The case studies that became the research population were employees of Bank Syariah Indonesia Mataram Pejanggik 1 Branch Office. This research is a quantitative research with saturated sampling technique used in determining the sample. The distribution of respondents obtained was 40 filled out questionnaires. Data analysis method with IBM SPSS 26 because it uses multiple linear regression analysis. Research Findings: The results of this study were obtained   simultaneously from the three variables influencing employee work productivity. Meanwhile, if partially obtained the results of information system variables, and work discipline have a positive and significant effect on work productivity. But the competency variable partially has no positive and significant effect on employee work productivity. The results of this study are that Bank Syariah Indonesia Pejanggik 1 Branch has implemented an HR information system that is accurate and clear, as well as good work discipline, even though there are still employees who are not competent in their fields.