Quality, adequate and fast service in the emergency department creates satisfaction in patients. In order to improve patient satisfaction, it is necessary to determine the level of satisfaction. In this study, it was aimed to determine the level of patient satisfaction in the emergency department. In this descriptive study, patients who admitted to the adult emergency department of a university hospital constituted the universe of the study. The study was conducted with 310 participants. A questionnaire method was used to collect the data. SPSS statistical program was used for data analysis. It was found that 57.7% of the participants were female, 59% were married, and 43.7% were university graduates. The mean BEPSS score was in the range of 1-4 (3.2±0.5). Positive correlations were found between BEPSS overall score and nurse satisfaction (r=0.720, p<0.01), hospital receptionist satisfaction (r=0.640, p<0.01), emergency department environment (r=0.709, p<0.01), physician care satisfaction (r=0.711, p<0.01), and general patient satisfaction (r=0.735, p<0.01) sub-dimensions. In our study, the emergency department satisfaction levels of the patients were high. There is no difference in emergency department satisfaction levels according to the sociodemographic characteristics of the participants. There is a statistically significant positive correlation between the overall BEPSS and its sub-dimensions. The high level of satisfaction should be maintained by emergency health personnel and administrators by making controls and continuous improvements in the elements that constitute the emergency department satisfaction.

<b>Aim:</b> This study aims to determine the first-aid self-efficacy of mothers with children aged 0-4 years.<br /> <b>Methods:</b> This descriptive study is conducted in a university hospital in Ankara, Turkey with 403 mothers who have children aged 0-4 years. The questionnaire method has been used to collect data in the study. The questionnaire consists of two parts. In the first part of it ‘‘the socio-demographic characteristics form’’ and in the second part of it ‘‘the first-aid self-efficacy scale’’, which is used to determine the mothers’ first-aid self-efficacy, were included. The analysis of the research data is performed with SPSS statistical program.<br /> <b>Results: </b>The age range of the participants in the study is 19-46 years and the mean age is 29.41±7.40 years. 46.2% of the mothers are 19-28 years old, 93.3% are married, 39.2% are graduated from high school, and 54.8% are housewives. 86.3% of the mothers state that they have not had the first-aid training and 42.9% of them state that they have encountered a situation requiring the first-aid resulting mostly (60.1%) in an injury. The mean score of the scale is 30.90±9.50.<br /> <b>Conclusions:</b> In our study, it is found that the first-aid self-efficacy of mothers is low. The mothers with an undergraduate degree have higher first-aid self-efficacy than the ones who graduated from a primary school and those who had the first-aid training have higher first-aid self-efficacy than the ones who did not receive the first-aid training. To increase the first-aid self-efficacy of mothers, the first-aid trainings should be organized by public/private health institutions and non-governmental organizations, practices should be made on models and repeated periodically. It is suggested that more centers and fathers to be included in these trainings in the future.