Abstrak:Perkembangan pasar modern semakin berkembang pesat, khususnya di Indonesia pada tahun 2016. Peningkatan pengguna pasar modern juga mempengaruhi para pebisnis untuk mengembangkan bisnis retail minimarket. Minimarket dikenal dengan mini pasar modern yang mengutamakan kenyamanan berbelanja dengan beberapa fasilitasnya.Hal inilah yang berdampak pada semakin tingginya persaingan untuk mempertahankan dan meningkatkan pelayanan minimarket. Penelitian ini bertujuan untuk menganalisa pengaruh dari Internal Marketing terhadap Employee Performance pada Indomaret dan indomaret Point di Surabaya dengan Marketing Orientation dan Employee Engagement sebagai variabel intervening. Penelitian ini dilaksanakan dengan menyebarkan kuisioner kepada 100 responden karyawan Indomaret dan Indomaret Point di Surabaya.Teknik analisa yang digunakan adalah teknik analisis kuantitatif dengan metode path analysis. Kata kunci:Internal marketing, marketing orientation, employee engagement, employee performance. Abstract:The development of modern markets is growing rapidly, especially in Indonesia in 2016. The increase in modern market users also affects the businessmen to develop the retail minimarket business. Minimarket is known for its modern mini market which prioritizes the convenience of shopping with some amenities. This has an impact on the increasing competition for maintaining and improving minimarket services.This study aims to analyze the influence of Internal Marketing on Employee Performance at Indomaret and Indomaret Point in Surabaya with Marketing Orientation and Employee Engagement as intervening variable.This study was conducted by distributing questionnaires to 45 Indomaret and Indomaret Point employees in Surabaya. Analysis technique used is quantitative analysis technique with path analysis method.
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