AbstrakPeningkatan kualitas pelayanan perpustakaan umum merupakan suatu kegiatan yang berkelanjutan dilaksanakan untuk mempertahankan kelangsungan hidup organisasi tersebut. Penelitian ini bertujuan untuk mengidentifikasi, mendeskripsikan dan menganalisis proses peningkatan kualitas pelayanan Perpustakaan Umum Kota Kediri melalui pendekatan sistem lunak (soft system). Dalam proses peningkatan kualitas pelayanan perpustakaan tersebut, menyangkut permasalahan yang berkaitan dengan manjemen pelayanan dan penilaian pemustaka terhadap layanan perpustakaan. Maka, dalam proses peningkatan pelayanan perpustakaan umum, diperlukan suatu pengkajian yang mendalam terhadap masalah (problem) yang terjadi dalam organisasi tersebut melalui pendekatan sistem lunak. Hasil dari penelitian ini, permasalahan muncul dari manjemen pelayanan perpustakaan umum kota kediri, meliputi: jumlah tenaga atau staf dan pustakawan kurang memadai, terkendala pada anggaran sehingga banyak program pelayanan tidak berjalan, penggunaan sistem manual pada layanan sirkulasi menyebabkan pengelola kesulitan untuk memberikan informasi tentang ketersediaan buku, beberapa fasilitas kurang efektif dan tidak dimanfaatkan oleh pengunjung, dan tidak terpenuhinya kebutuhan pemustaka. Sehingga, salah satu rekomendasi dalam peningkatan kualitas pelayanan perpustakaan umum adalah penerapan model LSQ (Library Service Quality). Kata kunci: Metodologi sistem lunak, Peningkatan kualitas pelayanan, Perpustakaan umum AbstractThe improvement quality of public library service is a continue activities which is done to sustain life of organization. The purpose of this research to identify, describe and analyze the process of quality improvement public library of Kediri through soft system approach. In the process of quality improvement public library services, which it consists of the service management problems and assessment the quality from the perspective of users of the library. Therefore, in service improvement process of public organization and in particular, public library, required in-depth research to the problem that occurs in that organization through soft system approach. The result of this research, the problem arise from the management of public library service of Kediri, include : amount of staff and librarian which is inadequate, constrained on budget so that many service programs do not running on, the using of manual system in circulation service causes the difficulty to provide information about the availability of books, some facilities are not effective and not used by visitors, and not fulfilled the necessity of librarian. Thus, one of the recommendations to improve the quality of service public library is the application of a model LSQ ( library service quality ).

pendidikan dari secara langsung menjadi online. Pelayanan pendidikan yang dilakukan secara langsung tentu berbeda dengan kualitas pelayanan yang dilakukan secara online yang dirasakan oleh mahasiswa selaku pengguna pelayanan pendidikan. Kualitas pelayanan pendidikan yang ingin diketahui difokuskan terhadap 3 bidang yakni bidang informasi, bimbingan dan kesejahteraan. Bidang informasi meliputi informasi lisan dan informasi tertulis. Bidang bimbingan meliputi akademik, mengatasi kesulitan belajar, mengatasi masalah pribadi, pendidikan dan pengajaran serta praktik keilmuan. Bidang kesejahteraan meliputi pemberian beasiswa dan keringanan uang kuliah tunggal. Berdasarkan kondisi tersebut, tujuan dari penelitian ini untuk mengetahui kualitas pelayanan pendidikan pada masa pandemi Covid-19 Program Studi Tadris Kimia pada bidang informasi, bimbingan dan kesejahteraan dan faktor faktor yang mempengaruhinya. Jenis penelitian yang dilakukan adalah penelitian lapangan menggunakan pendekatan kualitatif. Teknik pengumpulan data dilakukan dengan menggunakan wawancara secara online melalui google meet. Hasil penelitian menunjukkan bahwa kualitas pelayanan pendidikan pada bidang informasi, bimbingan dan kesejahteraan tergolong baik dan terdapat berbagai faktor yang mempengaruhinya. Kata Kunci: kualitas, pelayanan pendidikan, masa pandemi.

Banjarbaru city government's efforts to improve the development of tourist destinations by enacting Banjarbaru City Regional Regulation Number 3 of 2019 concerning the 2019-2034 Regional Tourism Development Master Plan. However, the implementation of the tourist destination development plan has not been fully achieved. The existence of gaps or gaps in the implementation of the development of tourist destinations, especially Kampung Sayur  tourism in Banjarbaru City, is influenced by resource factors which include human resources and facility resources, so the needs of tourist destinations have not been fulfilled. Namely attractions, accessibility, facilities and additional services. This study aims to determine the gaps in policy implementation in the development of Kampung Sayur thematic tourism in Banjarbaru City. This research method uses a qualitative approach. The collection technique was carried out through observation in Kampung Sayur and interviews with several informants, including: (1) employees of the Department of Youth, Sports, Culture and Tourism of Banjarbaru City; (2) the Head of Agriculture and Plantation Service of Central Ulin Village. The results of the study stated that the development of Kampung Sayur tourism in the North Ulin District had not been carried out. This is influenced by several inhibiting factors, including the absence of Kampung Sayur tourism center, the absence of vacant land owned by the government village for infrastructure development as a means of supporting tourists, the absence of public transportation access, and the absence of Tourism Awareness Group (POKDARWIS).

This research was carried out with the aim of describing the implementation of the policy of implementing limited face-to-face learning during the pandemic and knowing the factors that influence the implementation of limited face-to-face meetings at SDIT Cendekia Banjarbaru. The research method uses a qualitative descriptive approach. Data collection techniques were obtained by using virtual interviews through google meet and document analysis. The data from this research were then analyzed through several qualitative descriptive techniques which included reduction, display and verification. The results showed that carrying out limited face-to-face learning at SDIT Cendekia Banjarbaru required some preparation in the form of socialization to the Parents and Teachers Gathering Forum, adjusting learning services, and paying attention to the completeness of the facilities and infrastructure needed during limited face-to-face meetings. In addition, there are factors that influence the readiness of the school to meet the needs of various facilities and infrastructure to support the implementation of limited face-to-face learing and the socialization of the school to parents of students through FSOG regarding the approval of the implementation of limited face-to-face learning.

Pemberdayaan masyarakat berbasis eco-green merupakan upaya mengembangkan kemandirian dan kesejahteraan masyarakat dengan meningkatkan pengetahuan, sikap, keterampilan, perilaku, kemampuan, kesadaran, serta memanfaatkan sumber daya melalui penetapan kebijakan, program, kegiatan, dan pendampingan yang sesuai dengan esensi masalah dan prioritas kebutuhan masyarakat, yakni dengan memperhatikan aspek ramah lingkungan. Secara spesifik program utama adalah pembuatan pupuk kompos dari limbah dapur. Adapun tujuan dari kegiatan ini adalah mitra memahami urgensi kemandirian dalam pengelolaan lingkungan, mitra memiliki keterampilan dalam mengolah sampah organik menjadi pupuk kompos, dan masalah penumpukan sampah di area perumahan teratasi. Metode yang digunakan untuk mencapai target kegiatan yaitu dengan sosialisasi urgensi pemberdayaan masyarakat berbasis eco-green dan pelatihan pembuatan pupuk kompos dari limbah dapur. Berdasarkan kegiatan pengabdian masyarakat yang telah dilakukan pada hari Sabtu tanggal 23 Juli 2022, maka ketercapaian sasaran yang diperoleh adalah sasaran mengalami peningkatan dalam pemahaman urgensi pemberdayaan masyarakat berbasis eco-green, sasaran mengalami peningkatan dalam pengetahuan pengolahan sampah rumah tangga yang tepat, sasaran mengalami peningkatan dalam pengetahuan jenis-jenis sampah, dan sasaran mengalami peningkatan dalam pengetahuan pengolahan sampah rumah tangga menjadi pupuk kompos. Hal ini ditunjukkan melalui hasil evaluasi kegiatan dengan pengisian kuesioner, setelah proses pelaksanaan sosialisasi menunjukkan bahwa 93% mitra yang hadir telah memahami dan mengetahui tentang makna pemberdayaan masyarakat yang ramah lingkungan, sedangkan 100% mitra telah mengetahui tentang cara mengelola limbah organik yang dihasilkan rumah tangga dengan tepat, dan ada 93% mitra mengetahui alat dan bahan apa saja yang harus dipersiapkan untuk proses pengomposan. Ecogreen-based community empowerment is an effort to develop community self-sufficiency and welfare by increasing knowledge, attitudes, skills, behavior, abilities, awareness, and use of resources through the establishment of policies, programs, activities, and assistance that follow the nature of the problem and the priority needs of the community, namely taking into account environmental aspects. Specifically, the main program is the production of compost from kitchen waste. The aim of this activity is that the partners understand the urgency of independence in environmental management, that the partners have skills in processing organic waste into compost, and that the problem of waste accumulation in residential areas is solved. The method used to achieve the activity's objective is through the socialization of the urgency of eco-green-based community empowerment and training on making compost from kitchen waste. Based on the community service activities held on Saturday, 23 July 2022, the achievement targets achieved is that the targets have increased the understanding of the urgency of eco-green-based community empowerment, the targets have increased the knowledge of proper household waste processing, the targets have increased the knowledge of types - types of waste, and the targets have increased the knowledge of processing household waste into compost. This is shown by the results of the evaluation of the activities by filling in questionnaires. After the socialization process, it was shown that 93% of the partner present understood and knew the meaning of environmentally friendly community empowerment. In comparison, 100% of the partners knew how to manage organic waste produced by households properly, and 93% of the partners knew what tools and materials should be used for the composting process.