With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.

This is a repository copy of An Internet of Things-enabled decision support system for circular economy business model.

Social Web content such as blogs, videos and other user-generated content present a vast source of rich "digital-traces" of individuals' experiences. The use of digital traces to provide insight into human behavior remains underdeveloped. Recently, ontological approaches have been exploited for tagging and linking digital traces, with progress made in ontology models for well-defined domains.However, the process of conceptualization for ill-defined domains remains challenging; requiring interdisciplinary efforts to understand the main aspects and capture them in a computer processable form. The primary contribution of this paper is a theory driven approach to ontology development that supports semantic augmentation of digital traces. Specifically we argue that (1) activity theory can be used to develop more insightful conceptual models of ill-defined activities; which (2) can be used to inform the development of an ontology; and, (3) that this ontology can be used to guide the semantic augmentation of digital traces for making sense of phenomena. A case study on interpersonal communication is chosen to illustrate the applicability of the proposed multidisciplinary approach. The benefits of the approach are illustrated through an example application, demonstrating how it may be used to assemble and make sense of digital traces.

Today’s factories are considered as smart ecosystems with humans, machines and devices interacting with each other for efficient manufacturing of products. Industry 4.0 is a suite of enabler technologies for such smart ecosystems that allow transformation of industrial processes. When implemented, Industry 4.0 technologies have a huge impact on efficiency, productivity and profitability of businesses. The adoption and implementation of Industry 4.0, however, require to overcome a number of practical challenges, in most cases, due to the lack of modernisation and automation in place with traditional manufacturers. This paper presents a first of its kind case study for moving a traditional food manufacturer, still using the machinery more than one hundred years old, a common occurrence for small- and medium-sized businesses, to adopt the Industry 4.0 technologies. The paper reports the challenges we have encountered during the transformation process and in the development stage. The paper also presents a smart production control system that we have developed by utilising AI, machine learning, Internet of things, big data analytics, cyber-physical systems and cloud computing technologies. The system provides novel data collection, information extraction and intelligent monitoring services, enabling improved efficiency and consistency as well as reduced operational cost. The platform has been developed in real-world settings offered by an Innovate UK-funded project and has been integrated into the company’s existing production facilities. In this way, the company has not been required to replace old machinery outright, but rather adapted the existing machinery to an entirely new way of operating. The proposed approach and the lessons outlined can benefit similar food manufacturing industries and other SME industries.

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