This paper examines the health operations flexibility dimensions in the United Arab Emirate in the healthcare sector by employing Structural Equation Modeling (SEM) approaches. The study also attempts to determine the numbers for the operational flexibility dimensions which will help the researchers in future find healthcare operational flexibility dimensions valid and reliable. A model consisting of two constructs of operations flexibility structures: external flexibility and internal robustness is examined to measure health operations flexibility elements in service sectors. Respondents are the health leaders (managers, middle manager, top manager and others) who were working in health service sectors in the United Arab Emirate. The underlying constructs of operations flexibility are empirically verified and validated through Reliability Analysis Procedure, Exploratory Factor Analysis (EFA), First and Second Confirmatory Factor Analysis, and Construct Validity Procedures, Structural Equation Modeling (SEM) was employed to test the model, drawing on a sample of 250. The findings revealed that the model of the UAE health service sector consists of two latent's operations flexibility dimensions namely external flexibility and internal robustness, each dimension consisting of four items. Further research should be considered to validate these findings in the other firms. The two dimensions of health operations flexibility represent a valid instrument to measure the operations flexibility in the services sector in the United Arab Emirate. This research is important for one to understand the main topics of health operations flexibility in the health services sector.

This study aims to analyze the operational management system to improve the

On current situation, competition to get the highest number of visitors among online travel agents in Indonesia is getting tighter. Online travel agents have tried to create long-term relationships with customers, but for online travel agents, there is a situation can be happened about the service failure that can’t be avoided. Online travel agents need to adjust e-service quality, especially when a service failure occurs where quality service recovery through websites or applications needs to be provided. The level of e-service recovery satisfaction and e-commitment is felt to be very necessary to get e-loyalty. This study's objective is to analyze the role of e-service recovery satisfaction and e-commitment in building e-loyalty customers for online travel agents in Indonesia. The analytical method in this study used the SEM-PLS (Structural Equation Model - Partial Least Square) method with a total of 232 respondents who were taken by purposive sampling from the customer that had used online travel agent during the last 2 years. This study shows the results that e-recovery e-loyalty is influenced favorably by service quality and found that e-commitment has a role as a partial mediation in the relationship between e-recovery service quality and e-loyalty, while e-service recovery satisfaction does not act as a mediation e-recovery service quality on e-loyalty. The findings conclude that the positive experience of customers in experiencing e-recovery service quality allows online travel agents to get closer and build e-loyalty customers online travel agents in Indonesia. This study's originality comes from its examination of the relationship between e-service recovery satisfaction and e-loyalty without using a mediator. This is possible because online travel agents in Indonesia are transitioning from conventional to Information Technology, where customers are divided into two generations with different needs and IT capabilities.

The purpose of this research is to analyze the impact of business strategy and firm reputation on financial performance and its implication for stock return shipping companies. Important stock return to investors requires improvement through the business strategy, firm reputation, and financial performance. The research used a quantitative method and the data analysis used descriptive statistics and path analysis with the SmartPLS3 application. The total sample is 45 consisting of 9 companies with a 5-year observation period taken by purposive sampling technique and was listed on the Indonesian Stock Exchange between 2015 and 2019. The result of the research shows, that there is a direct impact of business strategy on financial performance, there is no direct impact of firm reputation on financial performance, there is no impact of business strategy on stock return, there is a direct impact of firm reputation on stock return, and there is no direct impact of financial performance on stock return. Companies must be able to implement appropriate business strategies by taking into account their internal and external conditions to improve their financial performance. They also have to consistently maintain and enhance their firm reputation by continuously improving the whole organization's performance so that the capitalization of the stock market will increase as well.

In the last ten years airline industry has grown rapidly and has made airport ramp or apron busier with its activities. The work time in this area is relatively short, causing the work pressure higher than other areas. It is not surprising that accidents and incidents are more potential to happen here. By identifying the hazard and risk, and then doing a risk analysis, the level of risk can be known using a qualitative method referring to the Australian/New Zealand Standard or AS/NZS 4360:2004. It is clear that the highest risks of ramp activities are noise, being struck by operational vehicles, and being squeezed by GSE equipment. Meanwhile, the activities with high risk include fatique, dust, being squeezed by hydraulic during preparation, being scratched by iron, improper body position when putting mannual GSE, being struck down by things, falling down, and getting lavatory water splashed on.