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Recent advances in artificial intelligence (AI) have led to new forms of human-AI interaction and confirmed the need for human-centered AI design. But what are the human factors that need to be addressed for successful AI design? This paper looks at seven key questions critical to designing human-AI interactions in a sustainable way. It also examines recent and emerging factors in relation to challenges posed by earlier forms of automation and AI (such as expert systems). The aim of our research is to propose a framework for multidisciplinary efforts essential to human-centered intelligent system design; it identifies potential activity centered ergonomics contributions and the issues that need to be addressed through situated studies of sociotechnical systems and human activities.

This exploratory study focused on the energy consumption practices of customer-producers (prosumers) in relation to their needs in monitoring energy production. Our analysis of both production monitoring activities and domestic activities in real situations revealed the motivations of these producers and demonstrated that the actions of energy management were not dependent on the status of customer-producer. The actions of energy management arose from individual and collective constructions, as well as the appropriation of electrical appliances and attractive pricing offers. These results suggest that the issue of offering incentives for energy management would benefit from greater attention to questions of appropriation, pricing, and technical devices.

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