Employee behaviors can be classified into two basic groups as positive and negative organizational behaviors. One of the negative organizational behaviors is counterproductive work behaviours. It is aimed to reveal the effects of perceived overqualification on counterproductive work behaviours and moderating role of distributive justice through an empirical study. In this respect, the data obtained from 398 employees in hospitality enterprises was analyzed by means of structural equation modelling (SEM). It is found that there is a positive relationship between perceived overqualification and counterproductive work behaviours, and perceived distributive justice moderates the relationship between perceived overqualification and counterproductive work behaviours towards colleagues. Some theoretical and managerial implications are offered about the variables. Distributive justice is effective in reducing counterproductive work behaviours which emerged from perceived overqualification. Managers need to control the factors that lead to perceived overqualification and implement strategies that can activate catalyst variables, lessening or eliminating its negative consequences. In addition, limitations of the study and suggestions for future studies are provided.
Behaviors and attitudes of the people who are in a service setting have a determining effect on the mood of the people who provide the service. This effect can lead to either positive or negative results depending on the course of the action. The feeling of happiness, security, appreciation and pride can be given as examples of positive moods and feeling of sorrow, disappointment, loneliness, stress, anxiety and depression can be given as examples of negative moods. This clearly manifests itself especially in the settings, which have an intensive interaction between service providers and service beneficiaries. Health sector is such a setting where an intensive interaction is observed between health care providers and patients/patient relatives. Moving from this fact, effects of workplace violence on health care professionals' stress, anxiety and depression levels were investigated in this study. With this purpose, a survey was performed on the employees who work in a training and research hospital. The findings indicate a significant relationship between healthcare workers' stress, anxiety and depression levels and the frequency of exposure to violence. In the light of the study findings, some suggestions, which could prevent health care violence, were made to researchers and decision-makers.
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