The purpose of this study was to determine the satisfaction of defense industries  consumers, using the variables E - Service Quality, E - Supply Chain Management and E - Customer Relationship Management. The method used is descriptive quantitative research with a sample of 250 defense industries respondents. Data analysis using Structural Equation Modeling (SEM) with data processing tools SmartPLS 3.3.3. The results of the research show that simultaneously E - Service Quality, E - Supply Chain Management, and E - CRM have a significant effect on defense industries  consumer satisfaction. It can be said that simultaneously E - Service Quality, E - Supply Chain Management, and E - CRM have a significant effect on customer satisfaction.

This paper’s background is the bureaucratic reform program in the Indonesian Navy, where the human resource management system arrangement is a priority. The current condition of the arrangement of the human resource management system in the Indonesian Navy is not optimal, which will be analyzed using applicable regulations, human resource management theory, implementation theory, and professionalism theory. This paper compares the conditions of the arrangement of the human resource management system, which is expected to obtain a solution to the problem of the current condition. By optimizing through the methods of education, socialization,

Reformasi birokrasi merupakan salah satu upaya pemerintah untuk mencapai good governance, melakukan pembaharuan dan perubahan mendasar terhadap sistem penyelenggaraan pemerintahan terutama menyangkut aspek-aspek kelembagaan (organisasi), ketatalaksanaan dan sumber daya manusia aparatur. Melalui reformasi birokrasi, dilakukan penataan terhadap sistem penyelenggaraan pemerintah yang efektif dan efisien. Reformasi birokrasi menjadi tulang punggung dalam perubahan kehidupan berbangsa dan bernegara. Penataan tatalaksana dilakukan melalui serangkaian proses analisis dan perbaikan tatalaksana bertujuan untuk meningkatkan efisiensi dan efektivitas sistem, proses, dan prosedur kerja yang jelas, efektif, efisien dan terukur pada masing-masing lembaga. Target yang ingin dicapai melalui program ini antara lain adalah meningkatnya efisiensi dan efektivitas proses manajemen organisasi serta kinerja di TNI Angkatan Laut. Kata Kunci: Manajemen Sumber Daya, Reformasi Birokrasi, TNI Angkatan LautAbstractBureaucratic reform is one of the government's efforts to realize good governance, by making improvements and fundamental changes to the system of government administration, especially concerning aspects of the institution (organization), management and human resources of the apparatus. Through bureaucratic reform, an effective and efficient government administration system is implemented. Bureaucratic reform is the backbone in changing the life of the nation and state. Management structuring is carried out through a series of analytical processes and management improvements aimed at increasing the efficiency and effectiveness of clear, effective, efficient and measurable systems, processes and work procedures in each institution. The targets to be achieved through this program include increasing the efficiency and effectiveness of organizational management processes and performance in the Indonesian Navy. Key Word:   Resource Management,  Bureaucratic Reform, Indonesian Navy

World War I took place on the European continent between the Allies and the Central powers. In this war, the warring parties did not only rely on the troops quantity, but also their own technology. In addition, both sides had maximally empowered their strategic industries in building military forces for war. The article identifies the factors that supported the victory of France and Britain in World War I, thus encouraging the development of war technology and strategic industry which continues to present day. In that arena, France and Britain had the upper hand in the use of technology and industrial support for war. The theories used for this discussion are Carl von Clausewitz's theory of war, Morgenthau's balance of power theory, Liddell Hart's strategy theory and the theory of revolution in military affairs. The discussion was carried out using qualitative methods with an exploratory and historical approach which ultimately showed that the Allied defense industry had so far gained technological advantage from the influence of the victory in World War I.