Latar belakang: Pengelolaan linen turut berkontribusi pada pembentukan citra rumah sakit di masyarakat. Pemanfaatan pelayanan rawat inap di RSUD Ungaran Kabupaten Semarang cukup tinggi, jika dilihat dari Bed Occupancy Rate (BOR) dan Average Length of Stay (AvLOS) rumah sakit. Namun, ketersediaan stok linen di rawat inap belum merata. Tujuan penelitian adalah untuk menganalisis pengelolaan linen rawat inap di Instalasi Laundry RSUD Ungaran Kabupaten Semarang.  Metode: Penelitian ini merupakan penelitian kualitatif dengan pendekatan deskriptif fenomenologis. Teknik pengumpulan data yaitu indepth interview dengan purposive sampling. Subjek penelitian terdiri dari 6 orang informan utama dan 5 orang informan triangulasi. Aspek yang diteliti adalah aspek masukan dan proses pengelolaan linen.Hasil:  Pada aspek masukan menunjukkan kekurangan tenaga pelaksana di laundry, sarana dan prasarana belum memenuhi standar, dan pelaksanaan SOP belum berjalan optimal. Pada aspek proses menunjukkan tidak terdapat standar batas penggunaan linen dalam perencanaan, masih ditemukan penyimpangan pada penanganan linen kotor, masih terdapat petugas yang tidak melakukan distribusi linen bersih pada jalur linen bersih, belum semua linen yang rusak dilakukan perawatan linen, dan pengisian dokumen pelaporan linen di rawat inap belum rutin.  Simpulan: Terdapat kendala pada aspek masukan dan proses pengelolaan linen rawat inap di Instalasi Laundry RSUD Ungaran sehingga perlu dilakukan perbaikan pada aspek masukan dan proses pengelolaan linen. Kata kunci: Pengelolaan Linen, Instalasi Laundry, Rumah Sakit ABSTRACT Title:  Management of Inpatient Linen in the Laundry Installation at RSUD Ungaran, Semarang Regency  Background: Linen management contributes to the establishment of the image of the hospital in the community. Public quite interest with inpatient services at Ungaran Hospital, Semarang Regency, when it viewed from the BOR and AVLOS of the hospital. However, the availability of linen stocks in inpatient rooms is not evenly distributed. The aim of this research was to analyze the management of inpatient linen at the Laundry Installation at RSUD Ungaran, Semarang Regency. Method: This research is a qualitative research with a phenomenological descriptive approach. The data collection technique was in-depth interview with purposive sampling. The research subjects consisting of 5 main informants and 5 triangulation informants. The aspects studied were the input and process aspects of linen management.Result: In the input aspect, it shows that there was a shortage of manpower laundry, the facilities and infrastructure have not met the standards, and the implementation of SOP has not been optimal. In the process aspect, it shows that there is no standard for the use of linen in planning, irregularities are still found in the implementation of handling dirty linen, there were officers who did not distribute clean linens on the clean linen route, not all damaged linens get treatment, and filling in linen reporting documents in inpatient was not routine yet. Conclusion: There are obstacles in the input and process aspects of the inpatient linen management at the RSUD Ungaran Laundry Installation, so it is necessary to improve the input and process aspects of the linen management. Keywords: Linen management, laundry installation, hospital

Waiting is an activity which frequently causes uncomfortable feelings, particularly in health services. Patients who attend to health care facilities such as hospitals, are eager to receive good and quality health care system without having to wait for a long time. The quality of pharmaceutical services in hospitals influences the level of patient satisfaction with the services provided by pharmacy staff in drug services to patients. There are still numerous waiting times for outpatient prescription drug services in Indonesian hospitals which do not fulfill minimum service standards. Thus, the objective of this review articles is to determine the factors affecting the waiting time for outpatient prescription services at the hospital. This review was conducted by employing the literature review method with a sample size of 12 articles. The results acquired are several factors influencing the waiting time for outpatient drugs in hospitals encompassing: receiving prescriptions, providing etiquette, working on prescription drug concoctions, submitting drugs, facilities and infrastructure, human resources, hospital management information systems and standard operating procedures. Based on the complexity of the issue which was found in this review, the most dominant and influencing factors on the waiting time of outpatient drugs at the hospital are prescription reception, providing etiquette, preparation of prescription drugs, and submitting drugs.

<p align="center"><strong><em>Abstract</em></strong><strong></strong></p><p><strong> </strong></p><p>The hospital pharmacy installation plays an essential role in the hospital, where the hospital pharmacy installation manages the management and distribution of drugs. The achievement of quality indicators related to the waiting time for concoction and non-concoction drug services at the Outpatient Pharmacy Installation of X Kendal Hospital still needs to be consistent. Patients also complain about long waiting times. This study aims to determine whether the implementation of patient drug prescription services in the Hospital Outpatient Pharmacy Installation has been appropriately managed or needs improvement. This research is qualitative research with a phenomenological approach. Purposive sampling researchers selected the research subjects. The subjects in this study consisted of four primary informants and two triangulation informants. The results of the in-depth interviews found that during no initial check was made on the identity of the patient or the prescription received because due to the habit of piling up prescriptions, the dose given by the doctor was not correct. Hence, it had to be recalculated, the amount of drug stock in the system was not correct always the same as the available physical stock, lack of pharmaceutical staff during the drug preparation process, and there were medication errors in the drugs that had been prepared so that the staff had to re-prepare them, and errors in the drug delivery process due to staff negligence, causing longer waiting times for prescription services. Therefore, it was concluded that the implementation of prescription services at hospital X in Kendal district had not been managed optimally or appropriately. Hospitals still need to evaluate and improve the process of implementing prescription services to reduce waiting times.</p><p><em> </em></p><strong><em>Keyword: Drug Prescription, Pharmacy Installation, Service</em></strong>