Russia is just starting to become a circular and green economy. The development of an efficient national waste management system is a prerequisite for the circular economy (CE). Russian companies are already moving toward adopting more circular business models because it is proven to be a sound business strategy. This strategy facilitates access to new markets, drives innovative solutions, and saves production costs. This paper presents a general understanding of the CE concept. Using practical examples, we show how the Russian government and other stakeholders are providing solutions to advance the development of the waste management system. The paper demonstrates political, legal, and institutional changes implemented through waste management practices and reforms. We introduce four stages of evolution of waste management in Russia and discuss the changing roles of stakeholders in a waste management ecosystem. We conduct a case study of the best available techniques of waste management in leading Russian companies to identify the roles existing in waste management systems (WMS), to allocate responsibilities of each role, and to describe three types of corporate strategies of waste management. The paper is based on the analysis of official public documents and official reports of leading Russian companies.

Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally, we seek to compare attributes that compose quality dimensions for hybrid and digital e-services. The study was based on an online survey conducted in July–September 2019 among citizens and foreign residents in the Russian Federation. Respondents had to answer questions concerning a specific e-service brand to capture real consumer behavior. The data of 365 questionnaires were analyzed using the Spearman correlation to determine the relationship between the model components. Customer experience is a valid outcome variable in the e-service model that strongly influences customer satisfaction and repurchase intentions. The model proved to be equally valid for hybrid and digital e-services. The key differences between digital and hybrid e-services lie within the distribution of e-service attributes between quality dimensions. Ease of use and perceived usefulness are the most essential attributes that have a direct influence on customer satisfaction. The findings show the necessity of best practices diffused between different types of e-services and present an opportunity to widely spread research findings between different e-service sectors.

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