This paper reports on a community-based project to collaboratively research, design and test an integrated digital crisis planning tool for youth ages 13 to 24. Research goals included understanding: what crisis means to the target group and what strategies they employ for coping with crisis; the ways youth in crisis are most likely to communicate; how new technologies can help deliver the services youth need. The project was established with several guiding principles: that students should act as the front line researchers and designers with the guidance of faculty and community partners; that we should aim to move beyond consultation to truly participatory design methods involving end-users in needs identification, idea generation, design development and testing; and that by having the students interface with the end-users, we would alter the power balance by building trust and avoiding a top-down approach.

This position paper presents a prototype research agenda for design for sustainability transformations (DfST) in the (post-)pandemic context. COVID-19 has made visible vulnerabilities, structural dysfunctions, inequalities and injustices across health, environmental, social, economic, provisional and political systems. In response to the crisis, rapid, adaptive, technological and social innovations have started to emerge across all levels of society, opening up a multiplicity of alternative futures. This is an opportune time to address long-standing and urgent sustainability challenges in ways that move beyond the ineffective and business-as-usual approaches of ecological modernism. The authors used a co-creative process to identify weak signals relevant to sustainability transformations. In alignment with the deep leverage points framework, the identified weak signals are presented under two main headings: first, social structures and institutions; and second, values, goals and worldviews. The deep leverage points form the basis of a research agenda on how DfST could contribute to sustainability transformations right now and in the longer-term.

This study examines motivations, definitions, methods and challenges of evaluating the social impacts of smart city technologies and services. It outlines concepts of social impact assessment and discusses how social impact has been included in smart city evaluation frameworks. Thematic analysis is used to investigate how social impact is addressed in eight smart city projects that prioritise human-centred design across a variety of contexts and development phases, from design research and prototyping to completed and speculative projects. These projects are notable for their emphasis on human, organisational and natural stakeholders; inclusion, participation and empowerment; new methods of citizen engagement; and relationships between sustainability and social impact. At the same time, there are gaps in the evaluation of social impact in both the smart city indexes and the eight projects. Based on our analysis, we contend that more coherent, consistent and analytical approaches are needed to build narratives of change and to comprehend impacts before, during and after smart city projects. We propose criteria for social impact evaluation in smart cities and identify new directions for research. This is of interest for smart city developers, researchers, funders and policymakers establishing protocols and frameworks for evaluation, particularly as smart city concepts and complex technologies evolve in the context of equitable and sustainable development.

No abstract