Pharmacist counseling is a component that must be provided by pharmacists when dispensing drugs to patients. This includes one form of service in health institutions, namely pharmaceutical services. Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with a view to improving the quality of life of patients. Assessment of the quality of pharmaceutical services can be done based on patient satisfaction. In this study, patient satisfaction with pharmacist counseling services can be done using the SERVQUAL model which has 5 dimensions, namely tangible dimensions (real evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). This study aims to review the most prominent results on these 5 dimensions and with a total of 40 respondents in the form of several questions (questionnaires). Based on the implementation of pharmacist counseling in services to patients at the Muizzah clinic using the SERVQUAL model, it was found that of the 5 dimensions the highest was the assurance value of 90.1%. Many patients expect the competence of pharmacists to instill trust and confidence in patients, such as the performance of pharmacists who are competent, professional and are expected to provide input to the clinic to improve the quality of service for each patient.

Pneumonia merupakan infeksi saluran pernafasan bagian bawah yang disebabkan oleh bakteri, virus atau jamur dan merupakan masalah utama di bidang kesehatan di negara berkembang maupun negara maju. Antibiotik merupakan pilihan utama dalam pengobatan pneumonia yang disebabkan oleh bakteri. Terapi antibiotik yang rasional dalam pengobatan pneumonia merupakan alasan penting perlunya dilakukan analisis farmakoekonomi. Penelitian ini bertujuan untuk mengetahui gambaran biaya pada terapi pneumonia, proporsi komponen biaya, obat/kombinasi obat yang memiliki efektivitas optimal dan biaya terendah. Penelitian yang dilakukan merupakan penelitian deskriftif non eksperimental dengan pengambilan data secara retrospektif dengan metode analisis cost consequences. Data yang diambil adalah data pasien dengan diagnosa utama pneumonia yang dirawat inap dan sesuai kriteria inklusi dan eksklusi. Hasil penelitian menunjukkan 57 pasien memenuhi kriteria inklusi dan eksklusi. Pasien pneumonia didominasi usia 0-18 tahun (85,96%) dan berjenis kelamin laki-laki dengan rata-rata lama perawatan 3 hari. Proporsi biaya obat (33,00%) dengan antibiotik (14,00%) dan obat suportif/non antibiotik (19,00%). Biaya pengobatan merupakan komponen biaya tertinggi dari seluruh komponen biaya pada pengobatan pneumonia. Biaya terapi penyakit pneumonia tanpa penyakit penyerta antara Rp. 185.808-1.248.018. Biaya terapi penyakit pneumonia dengan penyakit penyerta antara Rp. 249.700-501.939. Obat antibiotik yang paling optimal digunakan pada pasien tanpa penyakit penyerta yaitu kombinasi gentamicin-amoksisilin-ceftriaxon. Obat antibiotik yang paling optimal digunakan pada pasien dengan penyakit penyerta yaitu kombinasi cefotaxim-ceftriaxon. Biaya pengobatan merupakan komponen biaya tertinggi dari seluruh komponen biaya pada pengobatan pneumonia dan antibiotik yang paling optimal digunakan yaitu kombinasi gentamicin-amoksisilin-ceftriaxon (pasien tanpa penyakit penyerta) dan kombinasi cefotaxim-ceftriaxon (pasien dengan penyakit penyerta).

This study aims to characterize Zno Nanoparticles’ Morphology and Crystal Structure, Respectively to Giving This Material for Further Learning to Students. The method used in this study: (i) understanding how to synthesize ZnO nanoparticles using a liquid-phase synthesis (ii) implementation of ZnO nanoparticles to students and analysis their comprehension using Transcript Based Lesson Analysis (TBLA) on the Learning Video Recording and Adaptation Learning Transcript. To support this study, several analyses were done, such as a scanning electron microscope (SEM) and X-ray diffraction (XRD) to characterize ZnO nanoparticles’ morphology and crystal structure, respectively, prior to giving this material for further learning to students. Experimental results showed that the use of ZnO is effective to improve the student comprehension. Students become more serious in listening during the learning process. They also have been more curious to study science and technology.

Pharmacist counseling is a component that must be provided by pharmacists when dispensing drugs to patients. This includes one form of service in health institutions, namely pharmaceutical services. Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with a view to improving the quality of life of patients. Assessment of the quality of pharmaceutical services can be done based on patient satisfaction. In this study, patient satisfaction with pharmacist counseling services can be done using the SERVQUAL model which has 5 dimensions, namely tangible dimensions (real evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). This study aims to review the most prominent results on these 5 dimensions and with a total of 40 respondents in the form of several questions (questionnaires). Based on the implementation of pharmacist counseling in services to patients at the Muizzah clinic using the SERVQUAL model, it was found that of the 5 dimensions the highest was the assurance value of 90.1%. Many patients expect the competence of pharmacists to instill trust and confidence in patients, such as the performance of pharmacists who are competent, professional and are expected to provide input to the clinic to improve the quality of service for each patient.

The objective of this study was to analyze senior high school students’ view of Nature of Science and Technology. There were 25 senior high school students participated in this study. The instruments used to collect data was a VNOST questionnaire consisting of eight multiple-choice questions. The questionnaire covered four aspects of VNOST, namely the definitions, epistemology, internal and external sociology of science and technology. Students ‘responses were analyzed using a frequency distribution for the characterization of students’ view trends. The results showed that most of the students ‘answers belonged to the Has Merit category, which was 46.5% but there were still few students who had a realistic view of 30% and 23.5% of the students’ answers still included the Naïve category. This study shows that generally senior high school students did not yet employ a proper view of the nature of science and technology.