Policy in the midst of covid-19 pandemic pressure, with the implementation of health protocols certainly makes access to services to students limited. This can be used as an effort for service organizers to maximize services by switching to an online system. The objectives in this study are to know the level of readiness of employees' digital competencies, their influence on the quality of technology-assisted services and the satisfaction of students in the education administration department of the faculty of education of unfortunate public universities, which is pursued quantitatively. A total of 152 students were taken using purposive random sampling techniques. Data is analyzed with descriptive analysis techniques and path analysis with the help of SPSS 24.0 and SEM AMOS 24 applications. The results showed the level of readiness of digital competencies of employees, the quality of service, and student satisfaction are in the category very well, there is a direct influence of employee digital competency readiness on the quality of technology-assisted services, there is a direct influence on the quality of technology-assisted services on student satisfaction, the readiness of employees' digital competencies has a direct and indirect influence on student satisfaction through the quality of technology-assisted services.

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During the covid-19 pandemic, the use of Information and Communication Technology (ICT) was vital in lecture activities, because during this pandemic, every country used to impose social restrictions, which impacted on online lectures. This research investigates whether the use of ICT in learning during the covid-19 pandemic can improve student learning outcomes. The study design is descriptive-causality. The variables examined in this research are: assignments (X1), midterm exams (X2), and final exams (Y). This research data is the score of student learning outcomes in the Department of Educational Administration, from 7 courses, 16 classes, with a total of 502 students. Data were analyzed by regression analysis. The results of data analysis conclude the use of ICT in learning during the covid-19 pandemic can improve student learning outcomes. The regression equation of the research variables, is: Ǔ = 9,679 + 0.085X1 + 0.775X2.

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