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Usability research is dramatically affecting product design in the 21st century. Five user experience and research managers from cutting-edge Silicon Valley companies discuss the strategic relationship between user research and product design, organizational processes that succeed in helping user research and user experience design improve products, and what's different about user research and user experience design for Internet companies and Web sites.

Changes in hardwareThe Web keeps changing on "Internet time." We discuss new issues in Web design that go beyond the standard page design and navigation support which we (at least in theory) know how to do.

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