Purpose The purpose of this paper describes the set-up and results of the “futures forum” study. Through different methodological approaches, the future of work and its implications for the future (physical) workplace are explored. What will our office workplace look like in 2025 and how best to support future work, in alignment with the different organisational support services [human resources, information technology (IT), facility management and real estate]? Design/methodology/approach Different stakeholders were involved through different methods. First, a global literature study summed up some of the contemporary views on future directions and future studies. Second, focus groups were held with office end-users and employees of 11 participating organisations. Third, a Delphi study was applied to a multidisciplinary expert group. And finally, results were further developed in a “pre-design” workshop. The “forum” refers to the consortium of private and public partners that supported the study. The research involved large (>1,000 employees) knowledge-based and administrative organisations. Findings The fast-developing digitalisation will have substantial repercussions for work processes and environments. New types of work and work processes are appearing and need to be accommodated. Work will be organised in a more dynamic manner to adapt to the rapid changes in the market. Automation will lead to a continuous decrease of administrative processes which leaves more complex, knowledge-intensive work in organisations. Digitalisation and technology will lead to new ways of working and other necessary capabilities in the organisation with great emphasis on IT and technology-based activities. This dynamic environment brings the demand for an agile response of the support services in the organisation and a work environment that can accommodate changes easily. The main findings centre around eight themes for the future workplace that were considered to be the main, joint priorities of support services. These themes are changes in work, move towards digitalisation, adaptive potential of organisations, liberation of old structures, attract and retain employees, self-employment and self-marketing and future employee needs. Because of the dimensions of the research topic, a broad thematic perspective was applied so a further in-depth exploration might be valuable. The stakeholders that were involved in the data collection were mostly contacted through research partners, which might narrow research findings. Originality/value Many “future studies” have been taken place in the past, and they all apply a different research scope. This study aimed specifically at large office organisations in The Netherlands and on the implications for the future workplace that are to be addressed in a communal way by the organisations’ support services.

Purpose – The purpose of this paper is to illustrate the working of the PACT calculation model, a tool to determine office space dimensions. New ways of working (NWoW) seem to have become a fixed value in facility management (FM) practice in The Netherlands today. Stimulated by new technological possibilities, companies are rethinking their office environments to make workplaces more flexible and their use “activity related”. However, this requires a different approach to quantify the needed space and determine the types of workplaces to fit organizations’ processes. The PLaces and ACTivities (PACT) calculation model allows (facility) managers to gain an insight in the number and type of spaces needed, modulated by different scenarios and fitting to the organization and its work processes. Design/methodology/approach – This article mainly aims to present the PACT model: an office space calculation tool. A case study is presented and calculated to compare an actual work environment of an organization to the PACT calculated results. As input for the model, data were used that were available before the work environment changes in 2007. Additionally, one scenario of a different workplace use is calculated which helped to visualize the accuracy and validity of the model. Findings – When comparing the post hoc PACT calculated space to the real-life work environment, the number of calculated workplaces and the ratio to the number of employees do not seem to differ strongly. However, substantially less meeting space is calculated by the model, and some elements might require more testing to verify it completely. The scenario calculation shows that the model output changes to adapt to a more flexible work process. Originality/value – Even though calculation and simulation models for office space are available, the described model puts together many different elements to provide a more holistic calculation. Elements like, for instance, absence, activities and occupational choices are combined.

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This paper describes the evaluation of the Workplace Game regarding the type of information that it provides. The Workplace Game is intended to make employees aware of the changes in the office and the implications thereof on their behaviour and way of working. The game might also be helpful for designers or architects of future flexible offices. To find out what type of information the game provides and if the information can be of use for designers the game was evaluated in an observational study of two playing sessions. The study showed that the Workplace Game stimulates employees to talk about their behaviour. The game makes players talk about their future work behaviour by eliciting information about their present work behaviour. However, the game needs adaptation to provide directions for designing future flexible offices. Recommendations how the game can be made helpful to designers of future flexible offices are discussed.

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