Cloud manufacturing (CMfg) is a service-oriented manufacturing paradigm that distributes resources in an on-demand business model. In the cloud manufacturing environment, scheduling is considered as an effective tool for satisfying customer requirements which has attracted attention from researchers. In this case, quality of service (QoS) in the scheduling plays a vital role in assessing the impacts of the distributed resources in operation on the performance of scheduling functions. In this paper, a queuing system is employed to model the scheduling problem with multiple servers and then scheduling in cloud manufacturing is classified based on various QoS requirements. Moreover, a set of heavy traffic limit theorems is introduced as a new approach to solving this scheduling problem in which different heavy traffic limits are provided for each of QoS-based scheduling classes. Finally, the number of operational resources in the scheduling is determined by considering the results obtained in the numerical analysis of the heavy traffic limit with different queue disciplines. The results show that different numbers of active machines in various QoS requirements classes play a vital role in that the required QoS metrics such as the expected waiting time and the expected completion time which are critical performance indicators of the cloud’s service are intimately related.
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